5 Customer Service Representative (Bilingual) New Braunfels, TX Jobs in New, TX
CentroMed is Hiring a Customer Service Representative (Bilingual) New Braunfels, TX Near New, TX
- Downtown
- Palo Alto -CSR - Covid
- Berto Guerra
- Berto Guerra Dental
- Walzem
- Walzem Dental
- South Park
- Haven for Hope - Homeless specialty
- Converse
- Barlite - OB/GYN
- Berto Guerra - Diabetes
Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.
We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.
MISSIONWe improve lives through improving the well-being of families through high quality, compassionate health care.
CORE VALUESRESPECT We treat all persons with dignity and compassion
INTEGRITY We build trust through honesty, word and deed
EXCELLENCE We use best practices to deliver exceptional quality care
AFFORDABILITY We manage resources to provide affordable health care
TEAMWORK We work together as a team in the interest of patient care
Job SummaryWe are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities.
COMPREHENSIVE BENEFIT PACKAGE
- Competitive Compensation
- Health, Dental, Vision & Life Insurance
- Retirement Plans 403(B)- Company Match Contributions
- Basic Life Insurance
- Basic Life Insurance for your Spouse & Children
- Short & Long-Term Disability
- Flexible Spending Account (FSA)
- Wellness Employee Assistance (EAP)
- Travel Reimbursement
- Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
- Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
- Benefits start after 30 days
- Fun & Energetic, Family-Based Environment
- Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
- Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets.
- Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others).
- Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic.
- Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status.
- Demonstrate ability to schedule patient appointments according to established protocols.
- Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household’s financial and demographic information annually.
- Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically.
- Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.
- Follow-up on no-shows as directed by Provider.
- Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.
- Demonstrate excellent attendance and punctuality.
- Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency.
- Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards.
- Participate in the agency’s Quality Improvement Program.
- Assists with outreach activities and other duties as assigned by the Director or Supervisor.
- Must be able to perform the essential functions of the position.
- Must be able to meet the attendance requirements of the position.
- Must not pose a threat to the health or safety of other individuals in the workplace.
- Physical ability to lift up to 20 pounds unassisted.
- Must be able to deliver excellent customer service, externally and internally
RequirementsQUALIFICATIONS:EducationHigh School Diploma or equivalent
Experience: General experience working in a health care setting; and experience with medical data entry preferred.
Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use of
calculator. Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail.
Bilingual English/Spanish
CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Job Summary
Full Time
Nonprofit Health Care & Related
$38k-48k (estimate)
05/24/2024
07/17/2024
centromedsa.com
SAN ANTONIO, TX
500 - 1,000
1973
Private
ERNESTO GOMEZ
$5M - $10M
Nonprofit Health Care & Related
Related Companies
About CentroMed
CentroMed operates as a clinical center that offers pediatrics, women's health, dental care and family practice services.
The job skills required for Customer Service Representative (Bilingual) New Braunfels, TX include Customer Service, CSR, Billing, Data Entry, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Bilingual) New Braunfels, TX. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Bilingual) New Braunfels, TX. Select any job title you are interested in and start to search job requirements.
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