Job Title:Video Teleconferencing and Audio Visual Systems Technician
Location: USFF Norfolk, Virginia at a Government facility/site
Clearance: S
Program: HQ IT Support Contract
Company/ Program Description:
Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.
The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2024. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Centuria is honored to have been awarded this distinction.
EXAMPLE PROGRAM DESCRIPTION: This role will be supporting the U.S. Fleet Forces Command (USFF) Headquarters (HQ) at USFF Norfolk, Virginia at a Government facility/site. As a member of their USFF Communications and Information Systems Division (N6) Support Team, you will significantly contribute to Navy Fleet Readiness and Homeland Security. The team is involved in information technology (IT) support tasks including but are not limited to Program Management support, Network Engineering support, Maritime Operations Center/Tactical Systems support, Video Teleconferencing and Audio/Visual support, Portal Management and Application Development support, Staff IT Business Process/IT Services support, Satellite Communications Planning support, Information Assurance (IA)/Certification and Accreditation support, Database Administration support, Communications Security/EKMS support, and general IT support, as well as maintenance, updating and enhancement of developed application/software.
Job Responsibilities:
•Provide support, administration, and management of all USFF owned/managed Classified and Unclassified systems that support the VTC systems.
•Provide a competent level of technical support for handling the advanced reported problems requiring troubleshooting and basic analysis methods. Support is primarily for the staff and secondarily extended to all VTC customers and users in the DOD that interface with USFF via VTC.
•Monitors, troubleshoots, and resolves VTC related problems and activities. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any VTC related deficiencies or to enhance VTC performance.
•Maintain VTC systems and applications security integrity in support of C&A packages.
•Applies Defense in Depth methodologies to the hardening to all associated networks and systems such as STIG and IAVA.
•Provide 24x7 on-call technical support as related to operational support of USFF.
•Develop, test, implement, administer, maintain, and life cycle support of all AV and VTC systems in support of USFF Headquarters.
•Must ensure USFF remains 98% operational capable and compliant with all industry, Navy and DOD mandated AV and VTC standards.
•Provide professional configurational support for all VTC related infrastructure and endpoints.
•Maintain, install, and update all VTC operational licensing within Cisco licensing portal as required. Consults, reviews and performs AV and VTC systems engineering, planning studies and operational statistical analysis for all AV and VTC systems primarily within USFF Headquarters and secondarily to partner DOD organizations.
•Analyze, consult, recommend, and initiate AV and VTC upgrades to increase and maintain operational efficiency and global interoperability. This extends to the USFF Maritime Operations Center. Recommended and implement immediate solutions to known problems as they occur.
•Responsible as Tier 3 engineer to oversee and monitor all AV/VTC daily operations, ensure technical and operational problems are identified early, and to implement appropriate corrective actions as needed.
•Responsible for ensuring internal security standards are adopted and maintained for all AV and VTC systems within USFF Headquarters.
•Maintains personal certification as a member of the Cyber Security Workforce.
•Resolve complex problems leveraging AV/VTC experience, sound judgement, and resourcefulness, keeping supervisor informed of issues that arise.
Job Requirements:
•High School or Career Field/ Community: Information Technology
•5 years of related functional and or technical experience in support of video teleconferencing (VTC) systems such as CISCO.
•In depth knowledge with Cisco Unified Communication technology.
•In depth knowledge and ability to configure operate and maintain CISCO CUCM.
•In depth knowledge and ability to configure, operate, and maintain CISCO Video Expressway Core and Edge Servers.
•In depth knowledge and ability to configure operate and Maintain CISCO Telepresence Management Suite Servers (TMS).
•In depth knowledge and ability to configure operate and Maintain CISCO Meeting Servers (CMS).
•Must obtain Cisco Telepresence Video Specialist (CTVS) certification within ONE year from start date.
•Must have an active secret clearance