Whispering Pines, part of the Century Care family, is currently hiring! Our facility provides residents with a full range of long-term care and rehabilitation services, along with a variety of engaging social and recreational activities. We currently have an opportunity for a Receptionist/Supply Clerk to be a part of our team in our Fayetteville facility.

QUALIFICATIONS:

1.Must have a pleasant telephone voice.

2.Must be able to work well with others and independently without direct supervision.

3.Must possess good typing skills with knowledge of Microsoft Office.

4.Must be able to relate well with the general public.

5.Must follow facility dress code with a professional appearance including a smile and a nametag.

Must be able to read, write and follow written and verbal instructions

1.Answer telephones with the appropriate greeting between the hours of 8:00 AM to 5:30 PM, excluding 30 minutes for lunch.

2.Take accurate and appropriate messages while attempting to identify the caller to direct the call appropriately.

3.Distribute messages to staff mailboxes or other designated areas as needed.

4.Provide general information regarding the facility and its services to visitors or telephone inquiries, when unable to route the interested party to the Admissions Coordinator or back-up team. No inquiry call shall go unanswered.

5.Provide facility tour to interested parties.

6.Complete “Inquiry Log” accurately and route appropriately.

7.Greet visitors with eye contact and a smile while directing them to the appropriate area.

8.Maintain the entrance area and waiting room assuring it is well lit, clean and odor free.

9.File PHI in the appropriate charts.

10.“Thin” PHI from charts according to schedule.

11.Distribute and collect employee applications.

12.Ensure policy regarding employee phone calls is followed.

13.Perform clerical duties such as typing and filing for Business Office and Department Heads.

14.Follow policy of no eating, drinking or chewing gum while at the receptionist desk.

15.Remain at the receptionist desk unless on a break, at lunch, using the restroom, giving a tour or delivering items. The Nursing staff is to be notified when it is necessary to leave the receptionist desk, to cover calls.

16.Follow HIPPA guidelines in regards to patient right to privacy.

17.Attend mandatory in-services when scheduled.

18.Maintain visitor sign-in board, assuring forms are always available.

19.Secure desk area and other equipment at the receptionist desk before leaving for the day.

21. Order, receive, stock and dispense supplies; maintain a current, accurate inventory; perform necessary basic clerical skills.

22.The person holding this position is delegated responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.

23. Accept any other duties assigned by supervisor

DEMONSTRATION OF FACILITY VALUES:

1.Work practices exhibit ethics and integrity.

2.Keeps promises and commitments and takes responsibility of his/her actions/decisions.

3.Recognizes the contributions of others and gives credit to others for achievements.

4.Consistently seeks to follow established facility policies and procedures/practices.

5.Strives to go beyond standard facility expectations to achieve superior customer satisfaction.

6.Takes ownership of problems and seeks assistance when needed.

7.Willing to assist patients, visitors and co-workers as needed in a helpful and positive way.

8.Willing to adapt to changes in assignments/duties during the scheduled work shift.

9.Willing to accept opportunities for learning.

10.Encourages, develops and accepts new and innovative ways of doing things.

11.Shows respect and compassion for all individuals.

12.Consistently practices excellent customer satisfaction standards as identified by facility protocol.

13.Demonstrates concern for the rights, privacy and confidentiality of others. Abides and practices HIPAA protocols.

14.Exhibits the philosophy of team work by assisting others as needed to complete assignments for the benefit of the patient.

15.Manages resources efficiently and works with team members to reduce costs and improve quality.

DEMONSTRATES PERSONAL ACCOUNTABILITY:

1.Completes assigned tasks in a timely manner and keeps appropriate persons informed of problems..

2.Completes assigned tasks in a manner to enhance patient satisfaction.

3.Demonstrates basic and advanced departmental competencies.

4.Attends required meetings as determined by the Department Director.

5.Demonstrates appropriate use of Standard Precautions and Personal Protective Equipment.

6.Demonstrates adherence to a professional appearance in accordance with the facility dress code.

7.Completes mandatory requirements as below, but not limited to:

a.Mandatory Education: Resident Rights/Abuse; Safety; Disaster Management; Infections Control/Bloodborne Pathogens; Corporate Compliance; Customer Service; HIPAA

b.Obtains annual TB testing according to facility policy/practice.

WORK HOURS:

1.Works scheduled hours in accordance with the definition of status (i.e. Full-Time, Part-Time)

2.May be required to work beyond normally scheduled hours, weekends and holidays when necessary to meet patient care or facility needs.

3.Is subject to call back during emergency condition (e.g. weather, evacuations, post-disaster, etc.)

 I will practice safe work habits to ensure that no injury/illness occurs that will result in lost time away from work.

I will comply with the facility’s policies concerning confidentiality of information and use of computerized information systems and statements made in the Privacy Acknowledgement and Nondisclosure Agreement.

This job description is not intended to be all-inclusive. The employee may be required to perform other reasonable duties as assigned by the supervisor, nursing or facility management that are allowed according to the employee’s scope of practice.

Management reserves the right to change job responsibilities, duties and hours as needed to meet patient needs.

1. While we are looking for individuals who are dedicated healthcare professionals, we also realize that you need – and deserve – quality benefits for yourself and your family. That’s why Whispering Pines offers a diverse range of benefits so that you can choose those most applicable for you. Select from among the following:

• Medical, dental, and vision insurance
• Short-term and long-term disability
• 401(k) with company matching program
• Performance-based bonus
• Paid leave and holidays
• Employer-paid conferences and training
• Healthcare and dependent care flexible spending accounts

1. Learn more about us at www.WPNursing.com
   We are an Equal Opportunity Employer.
   Pre-employment background check and drug screening required.
   We use E-Verify to validate US employment eligibility.
2. We offer equal opportunity employment in a drug-free and smoke-free campus