JOB TITLE: LeadIT Specialist 

DEPARTMENT: ITDepartment

FLSA: Non-Exempt

LOCATION: New Cumberland, WV

WAGE: DOE

REPORTS TO: Director of IT

SUMMARY

The MIS Lead Specialist is responsible for property support of all Information Technology systems, equipment and peripheral devices. They provide hardware and software desktop support and solutions to employees and guests as directed and repair or administer equipment and systems as needed. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Trains and coordinates the activities of the MIS Specialist team.
2. Provides scheduling to the MIS Specialist team.
3. Provide shift relief for the MIS Specialist team when a specialist misses work or takes PTO.
4. Provide first and second level support to users for the applications used by the company.
5. Analyzes management needs regarding application systems and recommends solutions to business problems. Coordinates development efforts between the end user ("client") and the Information Technology development and support staff.
6. For projects assigned, is responsible for all aspects of project management and coordination for the project. Ensures development and implementation of detailed project. Ensures development and implementation of detailed project plans, monitoring progress against the plan(s), and reporting project status to department and company management on a regular basis. Proactively identifies issues that may impact project scope or timetable to alert management to such issues.
7. Investigates and evaluates systems issues reported by clients and coordinates their resolution.
8. Responsible for fulfilling the quality assurance function for new and changed application systems being implemented. This includes analyzing the changes made, testing the application to ensure the system functions properly, validating they were designed in accordance with the end user or client requirements and are properly documented; develops client documentation as appropriate.
9. Coordinates client testing and training for the new or changed systems. Trains staff in the use of new or changed systems as appropriate.
10. Provides ad hoc reporting for client departments on an as needed basis.
11. Assists in the development of departmental standards, policies and procedures.
12. Work in tandem with vendor support personnel to ensure product changes are tested and successfully implemented.
13. Will act as the property advocate to ensure assigned properties receive the required level of support from MIS and product vendors.
14. Directing work of MIS Specialist and conferring with the IT Manager in appraising performance; rewarding and disciplining the MIS Specialists.
15. Performs other duties as assigned.

REPORTING LINE

You will report directly to the Director of IT.

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times. 
• The ability to work with others as a team in an efficient manner. 
• You will need to be available to work all shifts (which includes nights, weekends and holidays) and have on-call availability.
• 1 - 3 years’ experience in a technical support role. 
• Demonstrated intermediate-level technical skills in all platforms. 
• Ability to be trained in multiple platforms. 
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Advanced knowledge of basic computer hardware. Experience with desktop and server operating systems, including extensive application support experience.
• Working knowledge of a range of diagnostic utilities. Good understanding of the organization’s goals and objectives. Exceptional written and oral communication skills. Knowledge of programming languages preferred.
• The ability to work in a fast–paced environment
• Maintain a valid driver’s license.
• You must be at least 21 years old. You must be able to obtain and maintain a Level 1 Table Game License through the WV Lottery. You also must be able to pass a background investigation and obtain and maintain a WV Racing License.

EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent. AS degree in the field of computer science and/or 1 year equivalent work experience and/or A and Network certifications.

PHYSICAL DEMANDS

You will need to be able to stand or sit for prolonged periods of time. The ability to push, pull, kneel, twist, carry and lift up to 25 lbs.

WORK ENVIRONMENT

Will be exposed to working in a noisy, smoke/secondary smoke environment and seasonal elements.