FUNCTION:

Responsible for maintaining a positive working relationship and open communications with internal and external guests while performing the daily functions of the hotel front office. 

RESPONSIBILITIES:

1. Ability to handle heavy phone calls to the front desk consisting of billing questions and guest inquires in a timely manner to the guest’s satisfaction.

1. Assist agents by being available to answer and train on the questions and issues that may arise during the shift. 
2. Complete the daily checklist which includes but not limited to, expected arrivals, over credit, VIP report, OOO rooms, status updates of rooms, applied deposits of OTA reservations.
3. Assign group rooms and suites in advance and coordinate with the housekeeping department. 
4. Balance room inventory.
5. Communicate with front desk team, sales and conventions team, housekeeping, bell, valet, and engineering on the incoming/inhouse needs and requests for groups and individuals.
6. Perform all functions of the Business Center by handling ticket sales, guest mail, and the shipping and receiving of packages.
7. Must possess excellent verbal, written, and oral communication skills.
8. Demonstrated self-starter with advanced organizational skills.
9. Ability to be proactive and possess the skills to work well under pressure in a fast-paced environment. 
10. Establish and maintain effective channels of communication with all levels of the Nugget team and guests. 
11. Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate
12. Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
13. Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike. 
14. Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager. 
15. Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
16. Regular predictable attendance is required.
17. Other duties and responsibilities as assigned.

REPORTING RELATIONSHIPS: Hotel Front Office Manager

MINIMUM REQUIREMENTS:

EDUCATION LEVEL:

High School diploma or equivalent is required.

LANGUAGE:

Effectively communicate with others both verbally and in written form using the English language. 

EXPERIENCE:

Minimum 1-year previous hotel front desk or rack clerk experience required. 

SPECIAL SKILLS:

LICENSE/CERTIFICATION:

PHSYICAL DEMANDS AND WORK ENVIRONMENT:

Ability to walk, stand, or sit for extended periods of time

Ability to lift, and move product up to 50 lbs.

Fine finger manipulation. 

Work environment may include smoke and variable temperature, lighting, and noise levels.

Work may be performed indoors and outdoors during special events.