132 Client Support Specialist Jobs in Austin, TX
Century Consulting Services LLC is Hiring a Client Support Specialist Near Austin, TX
*** Please note at least one year of phone-based customer service experience is required for this role. This position will be fully remote, but we are only accepting candidates who live in the following states: NY, NJ, TX, FL, GA, NV, AZ, NC. ***
Come join Century Consulting Services, where we're passionate about helping people achieve financial freedom! We're a top financial services firm committed to guiding thousands of individuals and businesses toward better financial futures. At Century Consulting Services, we believe in giving people the knowledge and tools they need to make smart financial choices. With years of experience in the field, we've helped countless clients find stability and success. We're proud of our culture of excellence, creativity, and honesty. Our focus is always on our clients' success and well-being. If you're ready to join a team dedicated to empowering others to reach their financial goals, come be a part of our mission!
Century Consulting Services is currently on the lookout for a dedicated Client Support Specialists who embodies excellent organizational skills, diligence, and a strong team spirit. If you thrive on providing exceptional customer service and enjoy going the extra mile to exceed expectations, you may be the perfect fit for our growing team. In this role, you'll be responsible for managing a high volume of customer inquiries via email, and phone calls, making effective organizational and prioritization skills crucial. Familiarity with Excel, proper email etiquette, and Word is also essential. If you're ready to contribute your talents to our dynamic environment and help us deliver outstanding support to our valued clients, we'd love to hear from you!
Schedule: Monday- Friday 10:00 – 7:00 pm est.
RESPONSIBILITIES
- Handle incoming requests via phone from customers and ensure that issues are resolved both promptly and thoroughly
- Educate them on company product
- Provide quality service in the areas of handling inquiries, troubleshooting, and account assistance
- Enter detailed notes into our CRM system
- Respond to email correspondence and inquiries promptly and professionally
- Suggest ways to improve the customer experience
QUALIFICATIONS AND SKILLS
- Dedicated and results driven
- Minimum of 1 year phone-based customer service experience
- High commitment to customer satisfaction
- Expert verbal and written communication skills with ability to communicate clearly and professionally
- A people person that can empathize with customers and help them work through concerns
- A lighthearted, friendly attitude
- Strong listening skills with careful attention to detail
- Professional and reliable work ethic
- Team player with eagerness to learn and willingness to contribute in any way necessary
BENEFITS
- Paid Training
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Aflac
- Short Term/Long Term Disability Coverage
- 401(k)
- Paid Time Off
- Floating Holiday
- Parental Leave
- Employee Discount
- Employee Referral Program
- Employee Assistance Program…
and more!
Ready for a change? Century Consulting Services is the place to be! We're looking for bright minds and bold thinkers to join our team and help shape the future of our company. If you're ready to challenge yourself and make an impact, apply now and let's build something incredible together!
Job Summary
Full Time
Business Services
$42k-52k (estimate)
06/18/2024
08/16/2024
centuryconsultingservices.com
MANHATTAN, NY
25 - 50
2013
Private
<$5M
Business Services
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The job skills required for Client Support Specialist include Customer Service, Written Communication, Attention to Detail, Listening, Organizational Skills, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Specialist positions, which can be used as a reference in future career path planning. As a Client Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist. You can explore the career advancement for a Client Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.
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