Our client is looking for an experienced and motivated Collections Specialist to join our dynamic finance team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $40,000 to $45,000 per year.
The role requires someone with the ability to balance between maintaining trustful relationships and guaranteeing timely payments. Ideal candidate should possess outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection.
Responsibilities :

• Supervise assigned accounts to identify unresolved debts
• Communicate by phone with customers on a regular basis
• Develop effective repayment plans
• Follow-up with clients on overdue accounts
• Oversee all monthly payments and refunds
• Research and implement effective collection techniques
• Perform all administrative duties
• Work with the team to develop and implement an escalation process for accounts that are non-responsive
• Submit regular reports on the status of unpaid accounts and any repayment progress

Qualifications :

• Minimum of 2 years' experience in a similar role
• Strong understanding of billing and collection processes
• Outstanding communication and interpersonal skills
• Strong Excel Skills (pivot tables, VLOOKUP's )
• Proficient communication skills

REF45817
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