Job Summary:
As the Service Manager at Chrysler, Jeep, Dodge and Ram (CDJR) you will be responsible for leading our service team and ensuring the highest level of customer satisfaction. This is a full-time individual contributor role in the auto industry, with a competitive base salary and commission structure. You will play a critical role in driving business growth and maintaining the reputation of our dealership.
Compensation & Benefits:
We offer a competitive compensation package for this role, with a base salary ranging from $100,000 to $150,000 per year, based on experience. In addition, you will have the opportunity to earn commission based on service department performance. We also provide a comprehensive benefits package that includes health insurance, paid time off, retirement savings, employee discounts, and more.
Responsibilities:
- Oversee and manage the daily operations of the service department, including scheduling, customer interactions, and employee training and development.
- Develop and execute strategies to increase service department revenue and profitability.
- Monitor department performance and customer satisfaction metrics, and take action to improve as needed.
- Collaborate with dealership management and other departments to ensure seamless operations and a positive customer experience.
- Hire, onboard, train, and evaluate service department staff.
- Manage inventory levels and ordering of parts and supplies.
- Ensure compliance with all safety and regulatory standards within the service department.
- Continuously strive to improve processes and procedures to increase efficiency and customer satisfaction.
- Stay up-to-date on industry trends and new technologies in order to provide the best service to customers.
Requirements:
- At least 5 years of experience in a service management role in the auto industry.
- Strong leadership, communication, and organizational skills.
- Proven track record of managing and growing a successful service department.
- Knowledge of automotive repair and maintenance processes and procedures.
- Ability to develop and maintain positive relationships with customers and employees.
- Proficiency in utilizing service management software and other technology.
- Ability to work flexible hours, including evenings and weekends, in a fast-paced and dynamic environment.
EEOC Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.