Field Service Technician

$33-$43/hr depending on experience

As a member of the service team, you will be responsible for performing all activities required to provide technical support to internal and external customers. This includes but is not limited to setup, maintenance, troubleshooting, optimization, and repair of injection molding systems. You will work with the call center, spare parts department, and directly with customers to diagnose issues.

Responsibilities:

• Approximately 90% local regional travel within the assigned region (Monday – Friday) with an additional possible 10% North American travel. Some weekend work will be required.
• Troubleshoot and diagnose problems with equipment, order replacement parts, complete repairs, and replace components on machines and/or robots.
• Work with new and evolving technologies.
• Conduct testing and inspection on equipment as required.
• Complete work orders and written reports regularly.
• Interface effectively across manufacturing, engineering, sales, and service functions.
• Obtain and exchange complex technical information with good interpersonal and verbal communication skills.
• Utilize good computer skills and knowledge of Windows-based applications.
• Additional language skills beyond English are considered an asset.
• Demonstrate strong problem resolution skills with a proven ability to think outside the box.
• Maintain a positive attitude and work ethic.
• Show energy and a strong electrical background, with mechanical inclinations.
• Organize work efficiently and interact effectively and professionally with customers.
• Be flexible to travel to Canada.
• Perform other special projects as required or as assigned by a Manager/Supervisor.

Qualifications:

• Minimum 2-year Technical Associates degree/diploma.
• Experience with injection molding equipment, including assembly, testing, service, and engineering.
• Familiarity with related equipment and products, including machines, molds, robots, and other product handling equipment, is an asset.
• Knowledge of blueprints and schematics.
• Ability to troubleshoot electrical, mechanical, and hydraulic systems.
• Ability to work independently.
• Strong communication and interpersonal skills with a dedication to customer service.
• Be a dedicated team player.