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The Company
Cerbo is a high-growth healthcare SaaS company, doing our part in the medical market to support holistic lifestyles and personalized medicine. Our software – Cerbo EHR – is a cloud-based electronic health records (EHR) and patient portal software system. Healthcare offices across the country – and some around the world – use Cerbo for most everything they do in their day-to-day operations. Cerbo originally started as a developer’s nights-and-weekends project. And has grown into one of the leading EHR systems for functional or “root cause” medicine and membership- or cash-based clinics. Because of our unique origins, we often approach things a bit differently. That is, success for us is not just about the bottom line. It’s more about providing a great product, operating with integrity, and supporting our clients and our team. During the past four years our team has grown, and thousands of practitioners and patients use our product. To this end, we’re looking for a Technical Support Specialist to join our growing team.
What You’ll Do
Our software does many different things: accounting and billing; capturing, storing, and tracking medical information; integrating with laboratories; allowing co-management of records with patients via the Patient Portal; appointment scheduling and task management; etc.
This person will provide customer support directly to the users of our software and their patients, via phone and our ticketing system. This position requires working West Coast hours. Specifically, you will:
The job requires excellent interpersonal skills, patience, and the ability to quickly gain proficiency with a complex EHR. The ideal candidate would also have customer service experience, experience in a healthcare setting and an aptitude for utilizing Freshdesk is a plus. Experience (or interest) in basic coding (HTML/CSS, JavaScript, PHP, MySQL).
Primary Responsibilities
Compensation & Benefits
Location: 100% Remote
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Full Time
$83k-108k (estimate)
06/26/2024
07/14/2024
The following is the career advancement route for Technical Support Specialist (West Coast) positions, which can be used as a reference in future career path planning. As a Technical Support Specialist (West Coast), it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist (West Coast). You can explore the career advancement for a Technical Support Specialist (West Coast) below and select your interested title to get hiring information.
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