Job Type: Part-Time/Split Shifts

Hours: Vary- Flexibility and weekend availability is a priority

Salary: $15.00

Benefits: Available after 60 days for full-time employees

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 31 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary of position:

We are looking for remote customer-oriented service representatives that provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Responsibilities:

Manage large amounts of inbound calls
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills:

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing
Must be a peer leader: exemplary attendance, positive attitude, professional conduct and high-level customer service skills
Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
Computer Skills: familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training.
Flexibility with scheduling and work hours
Other requirements which may vary as determined by management.
Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry

Required Skills:

At least one year of previous high-volume call center experience
Experience working with an automatic dialer
MUST BE COMPUTER LITERATE
Pleasant phone demeanor
Must be able to pass 7-year background check
Experience in BOTH inbound and outbound environments

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
Quiet dedicated place to work free from distractions including pets and children.