SERVER

Thorough knowledge of La Tropical menus and beers, this position creates a positive, friendly guest interaction by providing exceptional service and hospitality.

ESSENTIAL DUTIES & FUNCTIONS

• Greets guests in an enthusiastic and friendly manner.
• Check identification of guests to verify age requirements for purchase of alcohol.
• Serves alcoholic beverages in an appropriate manner consistent with La Tropical policies and procedures, following all applicable local, state, and federal regulations.
• Maintain thorough, up-to-date knowledge of beer styles and food menu.
• Takes food and beer orders, providing recommendations upon inquiry.
• Maintain constant communication with bartenders, food runners, and bussers to ensure efficient pub procedures.
• Constant interaction with guests to ensure satisfaction with food, drinks and service.
• Utilizes POS system to process guests’ payment transactions.
• Follow company cash handling procedures, accountable for all daily transactions.
• Respond to guest complaints in a professional manner, escalating issues to management or security as needed.
• Responsible for constant sanitation, organization, and proper food handling.
• May assist in replenishing supplies, clearing, cleaning, and setting tables in order to ensure taproom efficiencies.
• In addition to the duties described above, this role may be required to perform the duties of, or scheduled to work shifts acting as a busser, bartender, or other taproom position including that of a host/greeter (ex: answering phones, welcoming guests, assigning tables, completing side work, and a variety of cleaning tasks to be determined, etc.).
• Other duties and projects as assigned.

DESIRED CAPABILITIES/CHARACTERISTICS

• Must be at least 21 years of age.
• Prior service experience in a high-volume restaurant or pub required.
• Thrives in a fast-paced environment; willing to work a flexible schedule, including weekends/ holidays/ overtime.
• Able to demonstrate integrity, mature judgment in handling all matters.
• Excellent organization and problem-solving skills; works well under pressure.
• Outgoing personality, positive attitude, and strong verbal communication skills.
• Team-oriented work ethic.
• Basic math skills to handle cash, give change and balance cash drawer accurately at the end of shift.
• Responsible Beverage Service Certificate and Food Handler Certificate required upon hire; willing to complete Beer Server Cicerone Training.
• General knowledge of craft beer is desired.

KEY RELATIONSHIPS

Reports directly to Lead Server and Assistant Taproom Manager.

PHYSICAL REQUIREMENTS

Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling, and pushing, lifting of weights up to 30 pounds.