Help Desk Analyst
Position Description
CGI is seeking new members for our highly collaborative Tier 2 service desk team supporting a variety of Momentum Enterprise Suite related initiatives for our clients. Our members will interact directly with our clients, collaborate with our implementation and operations and maintenance teams to analyze and quickly resolve issues, and participate in frequent professional development and team building.

• This is a long-term position and work will primarily take place out of the CGI Federal's office in Lebanon, VA, with the possibility of occasional travel to Fairfax, VA or the client location in Washington, DC.

This position is located in our Lebanon, VA office; however, a hybrid working model is acceptable.
Your future duties and responsibilities

• Provide phone, email and web-based support one on one to users as they complete work in Momentum
• Participate in future Momentum Upgrade activities
• Collaborate with other team members, implementation, and operations and maintenance teams to identify and correct client problems.
• Provide support for other federal government mandated initiatives implemented by the client.
• Testing system functionality and troubleshooting system errors.

Required qualifications to be successful in this role

• Strong familiarity with the organizations, roles, and systems involved in the federal financial management process
• Experience in implementation and or support of a federal ERP system (Momentum strongly preferred)
• Experience training novice/new users on a federal ERP system (Momentum strongly preferred)
• Experience and comfort facilitating meetings, training sessions, and group presentations
• Demonstrated skills in the development/execution of SOPs, QRGs and step-by-steps using a Financial System
• Proficient in testing and documentation of system functionality
• Strong analytic thinking skills

Desired qualifications/non-essential skills required:

• Previous experience with or support of ERP Financial Software (e.g. Oracle, SAP, Momentum) preferred.
• Knowledge of SQL

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $40,800.00 - $81,500.00.
At CGI we call our professionals "members" to reinforce that all who join our team are, as owners,
empowered to participate in the challenges and rewards that come from building a world-class company.
CGI's benefits include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid maternity and parental leave
• Learning opportunities and tuition assistance
• Member assistance and wellness programs

Due to the nature of this government contract, US Citizenship is required.
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Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.