GENERAL PURPOSE: Under general supervision, sells memberships to prospective Chamber members; participates in activities to retain current members; maintains membership files, records, and computer database.

This is a full-time salaried position with benefits including health, dental, vision, life insurance, 401(k), short and long-term disability, paid holidays and PTO.

PRIMARY DUTIES AND RESPONSIBILITIES

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Recruits new members through telephone and in-person contact; completes prospecting calls, provides membership materials, answers questions, and closes sales.
• Retains current members through regular contact, provision of specific member services and programs.
• Sells advertising & sponsorships for various Chamber outlets such as the eMagazine, events, website, relocation packets, maps, etc.
• Ensures new member and renewing member applications and invoicing are completed correctly and within time limits.
• May serve as a staff liaison to Chamber committees or groups as assigned.
• Participates in meetings and other events as assigned.
• Completes all other duties as assigned or required.

PERFORMANCE MEASURES

• Timeliness of response/processing
• Number of prospect calls/visits
• Number of retentions calls/visits
• Number of new members
• Member retention rate
• Cost reduction or containment within area of responsibility
• Increase in Knowledge/Skills such as social media, small business needs and overall Chamber operations.

MINIMUM QUALIFICATIONS

High School Diploma or bachelor’s degree in Sales, Business, Marketing or related field preferred AND three year’s B2B or service provider sales experience; OR an equivalent combination of education and experience.

Required Knowledge

• Principles and methods for showing, promoting, and selling products or services
• Marketing strategy and tactics, sales techniques, and sales control systems
• Business and personal computers, and customer tracking and spreadsheet software applications
• Customer service standards and protocols

Required Skills

• Persuading others to change their minds or behavior or accept alternate viewpoints
• Actively looking for ways to help people and provide services and programs to meet member’s needs
• Using initiative and independent judgment within established procedural guidelines
• Understanding, and applying relevant information, rules, policies, procedures, and other forms of data
• Dealing tactfully and courteously with the public and others seeking information about the Chamber’s functions, membership, and activities
• Operating a personal computer utilizing specialized software and entering information into a computer system with speed and accuracy
• Operating a telephone for member communications
• Establishing and maintaining cooperative working relationships with co-workers and the public
• Effective verbal and written communications; bi-lingual preferred

Physical Demands / Work Environment

• Work is performed in a standard office environment
• Constant sitting, seeing, listening, and talking is required to perform the primary duties and responsibilities
• Frequent standing and walking are required to perform the primary duties and responsibilities
• Occasional driving, climbing, bending, kneeling, and carrying and lifting objects up to 25 pounds is required to perform the primary duties and responsibilities
• Must have reliable transportation

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule: Monday to Friday

Work Location: In person