Description

We are looking for a hungry, humble and smart Customer Care Specialist whose primary responsibility is to provide remarkable customer experiences to homeowners.

• You are the “Voice” of the Company and will represent the company through telephone customer contact
• Answers calls, sets sales, service, and/or maintenance appointments, and follows up with customers on a variety of issues/ occasions
• Keeps customer records and files current and updated, as well as, sends customers information about the company and/or services performed as per company policies
• Performs administrative functions as directed by the manager
• Provide exceptional customer service skills to both internal and external clients

WHY SHOULD YOU APPLY?

• Great benefits package that includes medical, dental, vision and a retirement plan
• EMPLOYER PAID: Life Insurance & Short-Term Disability
• Paid Holidays and Paid Time Off
• Fast growing company with opportunity for advancement
• Supportive team environment

Requirements

ESSENTIAL SKILLS:

• Positive attitude, and dedication to ensuring customer satisfaction
• Knowledge of customer service principles and practices
• Knowledge/experience working with logistics
• Previous experience in a call center preferred
• Strong attention to detail and superior organizational skills
• Skilled in the operation of a personal computer to include spreadsheets, company CRM, email and data entry.
• Exceptional verbal and written communication skills, as this position calls for extensive telephone work
• Ability to handle a variety of tasks
• Ability to appropriately handle sensitive and confidential information