Summary/Objective:

The Aggregate Dispatch Supervisor is responsible for the daily coordination and deliveries of aggregate with a focus on providing superior customer service and timely deliveries to our customers.

Essential Functions:

• Oversee the management, training, and development of regional dispatch personnel.
• Analyze aggregate dispatch workflow and adjust accordingly with a focus on process improvement.
• Review customer orders in dispatch system and ensure information is entered accurately to avoid erroneous deliveries and errors.
• Educate customers and dispatchers on products and make recommendations. Provide customers with the company website for valuable customer tools and resources.
• Verify and approve all necessary information for credit card charges through Slim CD.
• Interact daily with CSC personnel, customers, ADP’s, Independent haulers, and plant personnel to ensure efficient and effective deliveries.
• Monitor daily KPI dashboards.
• Monitor all delivered jobs internal and External for accurate delivery amounts & Trucking efficiencies.
• Monitor all trucks on tracking systems for driver efficiencies and coordinate with trucking supervisors as needed.
• Ensure trucking needs are being met for volume of orders scheduled.
• Troubleshoot customer complaints and provide an appropriate resolution to the problem. Document and if necessary, elevate to Manager and/or other appropriate manager (Sales, Operations, Safety) for resolution and follow-up.
• Promptly notify Safety, Operations Manager and/or other appropriate personnel of any accidents, material spills, or job site safety issues which may arise.
• Monitor truck activity to maintain timely schedules and delivery of orders. Develop schedules for next assignments so that trucks are dispatched based on availability.

Non-Essential Functions:

• Maintain customer relations with all customers.
• Perform miscellaneous administrative functions as required.
• Assist Customer Service Representatives as needed.

Work Environment:

• Work time will be indoors/office.
• Noise level will be moderate.

Physical Demands:

• Sit approximately 8 hours per day.

ADDITIONAL QUALIFICATIONS

Experience:

• 2 Previous experience in a logistics or dispatch environment preferred.

Special Skills:

• Written communication, verbal communication, and basic mathematical skills.
• Ability to use a computer including Microsoft Office, Dispatch system.
• Data entry skills.
• Excellent interpersonal skills.
• Ability to work in a high-stress, fast-paced environment.

• Able to read maps and provide written and verbal directions. Familiar with on-line tools for maps and directions.
• Excellent organizational skills.
• Must be able to identify and resolve problems in a timely manner.

Certifications:

• N/A

Industry Related Experience or Skills:

• Background in Concrete, Sand and Gravel or Transportation (preferred).

Education Required: High School

Preferred Education: N/A

Bilingual in Spanish Preferred: Yes