We are seeking a motivated and results-driven Customer Service Representative to join our team. The ideal candidate will have a strong sales background, excellent communication skills, and a customer-centric approach. You will be responsible for engaging with potential and existing customers to drive sales, providing outstanding customer service, and achieving sales targets.
Responsibilities Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Understand customer needs and recommend appropriate products/services. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.
Requirements Proven experience in a sales role, preferably in a customer-focused environment. Excellent verbal and written communication skills. Strong persuasion and negotiation skills. Ability to understand customer needs and offer suitable solutions. Strong organisational skills and attention to detail. Goal-oriented with a track record of meeting or exceeding sales targets.