12 Automotive Service Advisor Jobs in Durham, NC
Chapel Hill Tire is Hiring an Automotive Service Advisor Near Durham, NC
Are you a hard-working, diligent individual with a knack/passion for mechanical repair? Are you seeking a workplace where you can enhance your skills and advance your career through ongoing training? Do you value hard work, positivity, and delivering exceptional customer service?
If you just said, "Yes, yes, and YES!" then Chapel Hill Tire is the place for you.
Automotive Service Advisor
Key Responsibilities:Customer Interaction: Greet customers with a smile, creating a welcoming atmosphere.
Product Knowledge: Advise customers on the best tires for their vehicle, ensuring optimal performance and safety.
Problem-Solving: Listen to customers' descriptions of symptoms, ask clarifying questions, and accurately diagnose their car problems.
Service Recommendations: Recommend appropriate repairs and maintenance services based on customers' needs.
Customer Communication: Keep customers updated on the status of their vehicle repairs, ensuring transparency and trust.
Relationship Building: Build and maintain positive relationships with customers, fostering loyalty and repeat business.
Sales: Drive sales by effectively communicating the benefits of recommended services and products.
Why Chapel Hill Tire?
Ongoing Training: Enhance your skills through continuous training programs designed to keep you up-to-date with the latest industry standards and techniques.
Growth Opportunities: Develop your skills and advance your career in a supportive environment.
Shared Values: Work with a team that values hard work, a positive attitude, and outstanding customer service.
Customer Focused: Be part of a team dedicated to ensuring every customer leaves satisfied
Requirements
- No experience necessary but appreciated
- Sales experience preferred
- Ability to work with the general public
- Ability to multitask and smile at the same time
- Valid driver's license required
- Handle and prioritize phone calls, in-person customers, and communication with technicians
- Growth Mindset
Attention to Detail — Being careful about details and thorough in completing work tasks. Our errors not only impact our customers view of us, but also their safety. Attention to detail is pertinent to ensure happiness and safety of our customers and team!
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. With customer service it is also crucial to handle customers and coworkers with tact and effectiveness during high-stress situations.
Stress Tolerance — With growth sometimes comes with setbacks and that's okay! With growth we want you to be able to accept productive feedback and being open to growth opportunities.
Integrity — Must be honest and ethical and treat customers and coworkers like family & do what you can to be greatful and helpful.
Benefits10 Great Employee Benefits Separate Us From The Competition
- Paid On the Job Training and Certifications
- Accelerated career development
- PTO (paid time off)
- Weekends, nights, & holidays off
- 401K with 100% vesting and company match & Profit sharing
- Comprehensive Health benefits
- Dental and Vision benefits
- Company paid life insurance
- Aflac Insurance
- Uniforms
Job Summary
Full Time
Retail
$45k-58k (estimate)
05/07/2023
12/14/2024
chapelhilltire.com
CHAPEL HILL, NC
25 - 50
1953
MARC PONS
$10M - $50M
Retail
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About Chapel Hill Tire
Since 1953, Chapel Hill Tire has offered passionate, efficient car care service to help you get in, out, and on with your life. Proud to Serve the Triangle - were furthering our commitment to delivering innovative service at an unbeatable value. At Chapel Hill Tire, we hire smart, friendly people and then give them the opportunity to grow and thrive. If you want the advantages of working for a big companypaid vacation and holidays, a good salary, and benefitswith the perks of working for a small shop with family values, then check out our opportunities below. Were excited to hear from you! In ...addition to providing great service to our customers, we pride ourselves on providing great benefits to our employees. Were confident you wont be able to find better benefits at any other shop in the Triangle. https://www.chapelhilltire.com/careers/ Competitive wages Bonus and commission plan, based on personal performance Bonuses based on team performance 5-day work week (weekends off for family and personal time) Competitive health care package offering sick/well time All paid holidays Paid vacations Industry-leading matching 401K retirement plan with no vesting period Company-provided $25,000 life insurance policy Unlimited training opportunities and 40 hours of company-provided training a year Excellent opportunities for advancement and an awesome team
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The following is the career advancement route for Automotive Service Advisor positions, which can be used as a reference in future career path planning. As an Automotive Service Advisor, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Service Advisor. You can explore the career advancement for an Automotive Service Advisor below and select your interested title to get hiring information.
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