2 Service Advisor Chapman Nissan Jobs in Philadelphia, PA
Chapman Auto Stores is Hiring a Service Advisor Chapman Nissan Near Philadelphia, PA
Exempt Status: Exempt/Commission
Company Conformance StatementsIn the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position PurposeThe Service Advisor is responsible for scheduling service work in the Service Department and for selling additional needed service to customers. Responsibilities/Duties/Functions/Tasks
- Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
- Maintains a dealership-prescribed standard for “hours per customer repair order written”.
- Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Ensures that all documents are accounted for.
- Accomplishes the forecast that has been established by the General Manger and Service Manager.
- Greet customers in a timely, friendly manner. Let’s customers who are waiting in line know that they will be helped soon.
- Schedules appointments using dealership-approved forms.
- Communicates with service customers to determine the nature of the mechanical problem(s).
- Obtains customers and vehicle data.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serves as liaison with factory representatives.
- Greets all customers promptly and gives fair estimates on costs and time required for repairs and maintenance.
- Handles all customer complaints.
- Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
- Quality-checks completed jobs.
- Keeps abreast of new equipment and tools available and recommend purchases.
- Accounts for all documents; ensure that none are missing.
- Controls the performance of the department using these tools: daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
- Maintains reporting systems required by management and the factory.
- Monitors repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
- Ensures that customers’ service files are up-to-date and are readily available for reference.
- Collect accounts receivable for service work.
Occasional overtime may be required.
Job Summary
Full Time
Business Services
$68k-97k (estimate)
06/19/2024
07/17/2024
chapmanautogroup.com
MILWAUKEE, WI
100 - 200
1963
SANDRA D CHAPMAN
<$5M
Business Services
Related Companies
About Chapman Auto Stores
Making a Difference One Customer at a Time The Chapman Auto Stores has served your local community with high quality vehicle sales and service for over a half century. Over these 50+ years, Chapman has sold thousands of vehicles, thats 1 vehicle every 10 minutes. With 8 locations from Atlantic City to Lancaster County, The Chapman Auto Stores is one of the largest auto groups in the tristate area with the best selection of vehicles including Ford, Chevrolet, Chrysler, Jeep, Nissan, Lincoln, Volkswagen and Mazda to certified pre-owned vehicles. Along with experienced accessories depts. to serv...e ALL of your accessory needs.
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