Chapman & Co. Leadership Institute is Hiring a Client Engagement Leader Near St Louis, MO
About Us:Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description:Position Overview:The Client Engagement Leader plays a key role in making an impact on our clients’ success through the delivery of our content. The role leads long-term client relationships with consulting skills and cultivates new client relationships through business development and leads strategic projects that directly advances the business. Supported by our Client Services team, this role also facilitates Chapman & Co. content with clients, in-person and virtual, with energetic and engaging delivery. Areas of Focus:Leads client project plans
Ensures all client onboarding and ongoing tasks are completed via standard checklist
Proactively researches clients to understand current state of their business and how this impacts our work
Develops and executes a project plan based on contract deliverables
Supports client team in completion of deliverables
Primary point of contact for client proactive and reactive communication, including progress summaries and status update calls/emails
Leads building new service standards, including scaling new offerings designing the delivery plan
Strengthen and expand client relationships
Co-leads client strategy or consulting sessions
Co-leads client discovery calls and drafting initial proposals and contracts with minimal Principal/Partner direction and edits
Demonstrates trust building with client (timely in communication, awareness of differing needs, effectively redirects changes or owns mistakes)
Identifies and recommends opportunities to expand client work/impact
Sales Cycle
Responsible for prospecting and contracting in-bound clients
Leads client proposals and contracts with minimal Partner/Principal direction
Co-leads solutioning for the client at front-end of the relationship
People Leadership responsibility - leadership of the client team and cultivates the skills of Associates, Specialists and Interns; may formally have a span of care
Other responsibilities as needed to help drive to our vision, mission and live by our values
Skills and Qualifications:
Project Management: leads and coordinates multiple tasks and stakeholders, effectively plans and manages deadlines, identifies and mitigates against risks
Advanced communication skills (written and verbal)
Exceptional analytical and quantitative problem-solving skills
Effective mentoring and training
Leads client relationships effectively (SME in the clients needs, positive feedback)
Plans and aligns client work to drive relationship expansion
Facilitates training and/or consulting engagements
Consulting clients on C&Co. solutions
5 – 10 years’ as a consultant with business development experience
Bachelor’s degree, MBA preferred
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company:Chapman & Co. Leadership Institute