Chapman Hyundai Scottsdale is Hiring a Mainline Service Advisor Near Scottsdale, AZ
Chapman Hyundai Scottsdale is looking for an experienced Service Advisor to join our team! Our Service Advisors help our customers get the most out of their vehicle ownership experience by advising of necessary maintenance and repairs to keep their car running like new. As a Service Advisor at Chapman, you'll own the client experience from the moment they arrive in the service lane to the completion of services. The Service Advisor will work closely with customers and technicians, and reports to the Service Management team. What We Offer:
Attractive commission pay plan with uncapped earning potential
Company culture that reinforces professional development and training opportunities
Become a valued member of a supportive team
Affordable medical, dental and vision insurance
Life insurance and disability coverage options
Paid time off and holiday pay
Company contributions into a 401(k) retirement plan
Employee/family discounts on vehicle purchases and service
Employee assistance program, volunteer opportunities and more!
Core Responsibilities:
Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience
Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate regularly with technicians and parts associates to ensure timely completion of work
Follow-up with customers on the status of their vehicle and satisfaction of service
Desired Qualifications and Experience:
Previous automotive service advisor/writer experience is required
Excellent interpersonal and customer service skills, both in person and over the phone
Strong time management and organizational skills
Demonstrated ability to achieve sales goals
Must have a valid driver's license and clean driving record
Must pass a pre-employment background check and drug screen
Hours and Work Environment Our Service Department is open Monday - Friday from 7AM to 6PM and Saturday from 7AM to 5PM. We ask that all applicants have the availability to work any of the days and times listed above. This is an onsite position, and requires working both indoors and outdoors. To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone or email with next steps. #ZR