Charles Schwab is Hiring a Senior Manager, Digital Product Management Near Westlake, TX
Your opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.Charles Schwab Digital Retail is responsible for delivering innovative, best-in-class solutions. We are obsessed with solving customer needs. We want every interaction to be simple and easy. We collaborate with user experience and design, business and technology partners across the enterprise to build software experiences our users’ are passionate about. We are looking for product and customer champions to help us craft the future of Schwab’s digital platforms. We are on a journey to build the future of financial services. We help our clients plan for their future and they are passionate about the tools and experiences we provide. Are you interested in shaping the product roadmap and vision that impact millions of users? Are you obsessed with solving customer needs and passionate about the full end to end client experience? Are you a systems-level thinker that cares about the details? Are you interested in a critical role partnering with product, engineering, and operations to translate strategic product objectives into tangible solutions that will drive the activities of our development teams? We would love to talk to you about this role! The Team Is Responsible For
Client Focus – Developing a deep understanding of our external clients and internal service consumers, building close relationships with key stakeholders and defining business strategy for cross-enterprise capabilities
Partnership – Providing self-service products to empower our various channels to rapidly deliver capabilities to our clients
Strategy – Setting a clear and aspirational product vision for cross-enterprise business services
Execution –Owning and driving all aspects required to bring new digital capabilities to clients, including the definition, creation, development and implementation of the solutions that help us drive unparalleled speed, scale, and service to the enterprise
Embrace Cross-Enterprise Business Opportunities
You will be at the forefront of evolving the way we work across teams and the company by incorporating design thinking, a cross-enterprise approach and end to end collaboration
You will engage directly with potential users to gather requirements and specifications, with a focus on each user's goals, expectations and constraints
You will define new or existing systems and processes aligned to the product scope, and work with fellow Product Managers to determine any resulting effort and timelines associated to these findings
You will be an active member of a development team, presenting and explaining requirements, while fielding questions and assisting in resolving issues
You will contribute to a product backlog and actively track development to ensure the service is built to specifications while leading integration discussions with potential partners
Focus on Outcomes
You will help foster a step function change in development speed and efficiency
You will frame challenges as problems that are solved through critical thinking, collaboration and experimentation
You will focus on business impact and develop actionable recommendations informed by high quality data analysis and metrics
You will build and maintain an Outcome focused product roadmap that is reflective of organizational requirements and industry trends
What you have Required Qualifications
Entrepreneurial passion, professional persistence and a perpetually positive attitude
Experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology
Highly motivated with outstanding organizational skills and ability to track multiple products all at once
Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations in order to tell a compelling story; experience providing frequent updates to stakeholders
Demonstrated ability to rapidly research and assess enterprise systems, processes and capabilities, with a focus on identifying structural issues/inefficiencies, functional interdependencies and cross-enterprise redundancies
Demonstrated ability to rapidly synthesize disconnected documentation and artifacts, and employ frameworks or other organizing principles to demonstrate their collective relevance to the organization or a specific opportunity
Demonstrated experience in modeling and rationalizing the cost basis and timeline implications of buy versus build decisions
Extensive experience in creating and evolving visual models such as flow charts, business capability maps, process diagrams, journey maps, and story maps
Bachelor’s degree, preferably in Computer Science, Engineering, or Business
5 years digital product experience
Experience with API development
Preferred Qualifications
Good understanding and/or experience with financial services regulations is a plus.
What’s in it for you At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions