Description
General Description:
The Food & Beverage Manager, effectively and professionally, leads our Food and Beverage (F&B) service team with care. Responsibilities include hiring, training, and continued development of the service team. This position requires active participation with our membership and full involvement with team engagement in addition to administrative responsibilities.
Essential Functions:

• Provides top level, personalized service to members and guests.
• Actively engages with our membership throughout the course of service using name recognition to create a personalized experience & to ensure member and guest satisfaction.
• Participates in training, mentoring, and leading the team when appropriate with oversight and mentorship from the Assistant Clubhouse Manager's (ACM) and Clubhouse Manager.
• Participates in the recruitment, candidate selection, and onboarding process.
• Seasonal oversight of pool operation when needed in accordance with ACM's.
• Understands the need to be consistently "member ready" in both appearance and service.
• Establishes and maintains a respectful relationship with the members and staff.
• Ensures that all F&B team members represent our Club in a positive and professional manner.
• Collaborates with the ACM to determine menu pricing, menu development, and purchasing of approved F&B merchandise within budget.
• Participates in opening and closing shifts. and ensures the overall safety and preservation of the Club.
• Monitors inventory for all service items including supplies, china, silver, and glassware.
• Performs other duties and projects as assigned.

Banquet Functions:

• Executes seamless banquet events according to specifications.
• Ensures member satisfaction by communicating with the host upon arrival and throughout the event regarding any changes, substitutions, or special requests.
• Follows up with host at the conclusion of event to confirm satisfaction.
• Creates team side work assignments and communicates floor plans.
• Participates in and ensures event room preparation (setup of tables, chairs, linens, table settings, glassware, etc.) including a walkthrough of all member areas prior to guest arrival.
• Communicates with Culinary Team regarding menus, food preparation, and pace of service.
• Acts as a situational leader and assists banquet staff throughout the event as needed (refilling beverages, delivering food, bussing tables, etc.) and after the event.
• Ensures function is billed properly by the end of the day.
• Improves execution of future events by communicating feedback.

A la Carte Operations:

• Ensures and oversees the execution of a member dining experience while upholding standards and traditions.
• Addresses member feedback appropriately.
• Directs, supervises, and assists with the proper set-up and breakdown for all meal periods.
• Reviews billing for accuracy and records data including comment sheets and cover reports.
• Plans and facilitates team line-ups, trainings, and other education.
• Assists with menu accuracy and POS updates.

Pool Operations:

• Supervises daily operations and Pool Snack Bar (PSB) Team.
• Hires, trains, develops and supervises PSB Team in collaboration with ACM.
• Assists with PSB team hiring, training, and development of service culture.
• Anticipates member and guest needs, ascertains satisfaction, and responds urgently and appropriately to concerns and requests.
• Monitors & upholds policies and conduct at the PSB.

Qualifications:

• Minimum of 1-2 year's experience leading and developing a F&B team.
• Prior serving experience in an upscale dining environment.
• Demonstrated ability to lead a team of individuals by successfully providing top level, personalized experiences to members and guests.
• Honest, respectful, empathetic, dedicated, strong work ethic, and a positive attitude.
• Must have excellent time-management skills, be detail-oriented, and proven ability to meet goals.
• Must possess exceptional interpersonal and member service skills.
• Must exercise good judgment and discretion in a professional environment.
• Must be open to feedback, growth, and development.
• Computer literate, including intermediate level Microsoft OneNote, Excel, PowerPoint, and Word.

Education/Experience:

• Bachelor's degree (B.A.) in hospitality or related field preferred.
• 1 - 2 years related experience or equivalent combination of education and experience.

Benefits:
Our team members are a friendly group of professionals! We enjoy a beautiful working environment, free meals, staff outings & events, and much more. We also offer an assortment of medical benefits & perks for eligible team members including paid time off, paid parental leave, free long-term disability insurance, free group life and accidental death & dismemberment insurance, 401(k) match and health savings account contributions from the Club. We have a positive work environment with a dedicated, hardworking, and fun-spirited team and polite and respectful leadership.
Pre-Employment:
All candidates will be required to successfully complete a pre-employment background check and drug screen.
Company Information
Charlotte Country Club was founded in 1910 and is located four miles east of uptown Charlotte, in the historic Plaza-Midwood neighborhood. Charlotte Country Club is known as a top 20 private club in the US. The club was also recognized as a Top-50 Platinum Club of the World by the Club Leaders Forum.
Our team is responsible for upholding an "unparalleled country club experience" for our members and their guests through first impressions, kind and attentive service throughout their visit, and always a fond farewell. We focus on personalized service, exercising our ability to create memorable experiences on a daily basis.