2 Customer Care Specialist Jobs in Louisville, CO
charlottes web is Hiring a Customer Care Specialist Near Louisville, CO
Job Responsibilities:
- Assist current and future customers by answering product, service, and shipping questions while suggesting information about other products and services
- Create and maintains accurate customer records by recording precise notes and tagging tickets correctly
- Resolve product or service problems by clarifying the customers conflict, determining the cause, selecting and explaining the best solution, expediting correction or adjustment when needed, and following up to ensure satisfactory resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product and service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Continuously meet metrics on all required weekly stats and Simple Weekly Performance Review
- Multitask efficiently answering inquiries via phone, email, and chat simultaneously
- Participate in regular team meetings
- 3 years call center or other customer service
- Experience with ZenDesk, Salesforce Service Cloud and Magento
- Customer caring attitude, quality focus, documentation, listening, phone skills, resolving conflict, analyzing information, multi-tasking and prioritization, typing 40-45 WPM.
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite or related software
- Excellent organizational skills and attention to detail
- Motivated to continually learn product knowledge
- Strong ability to learn company process
Benefits:Charlotte's Web offers a diverse, quality work environment, a great compensation package, and a comprehensive benefits package. Our benefits include medical/dental/vision insurance, pet insurance, 401K match, short and long-term disability, paid days off, and sick time. We are an Equal Opportunity Employer.
Employees will be eligible for a Customer Care Quarterly Commission program, which is contingent on achievement of pre-determined monthly sales targets.
Location:US required. We are pleased to offer this opportunity in CA, CO, CT, FL, IL, MA, MI, NY, OH, TX, VA, & WI.
Recruiting for this role ends on 6/15/2024.
Job Summary
Full Time
$39k-49k (estimate)
03/21/2023
07/11/2024
charlotteswebbs.com
Akron, OH
<25
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The job skills required for Customer Care Specialist include Customer Service, Call Center, Products and Services, Microsoft Office, Customer Care, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
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