68 Call Center Representative Jobs in San Antonio, TX
Charmisma Voice is Hiring a Call Center Representative Near San Antonio, TX
Job Description
Job Title: Call Center Representative
Location: San Antonio, TX
Company: Charmisma Voice
About Us:
Charmisma Voice is a premier communication solutions provider, specializing in customer engagement and innovative voice services. We are committed to delivering exceptional service and support to our clients, ensuring their communication needs are met with precision and care.
Job Description:
As a Call Center Representative at Charmisma Voice, you will be the first point of contact for our clients, responsible for handling inbound and outbound calls in a professional and efficient manner. Your role is critical in maintaining our high standards of customer service and satisfaction.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries promptly and courteously.
- Provide accurate information about our services, pricing, and policies.
- Resolve customer issues and complaints by offering appropriate solutions.
- Make outbound calls to follow up on customer requests or to provide additional information.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Assist with troubleshooting and technical support as needed.
- Collaborate with team members to achieve call center goals and metrics.
- Stay informed about company updates, new products, and industry trends.
Qualifications:
- High school diploma or equivalent
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations with a calm and professional demeanor.
- Strong problem-solving abilities and attention to detail.
- Proficient in using CRM software and other computer systems.
Benefits:
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional growth and advancement.
- Collaborative and supportive work environment.
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Job Summary
Full Time
$37k-49k (estimate)
09/10/2024
09/23/2024
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
