Our agents earn an hourly base pay of $20.00 along with lucrative commission and incentives for target hourly earnings of $29.

99 / hour or $62,375 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

The purpose of the Spectrum Customer Service Sales Representative - Inbound Sales Representative is to maximize sales opportunities by effectively answering and handling inbound sales calls to acquire new residential customers and solicit existing residential customers by selling them additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Establish and maintain a high level of customer satisfaction, professionalism, and courtesy during all sales transactions.
• Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone-based selling techniques.
• Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, including productive time, schedule adherence, handle time, after call work, etc.
• Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through the use of recommended sales techniques.

Identify and maximize upselling and cross-selling sales opportunities.

• Fully understand and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
• Acquire and demonstrate thorough knowledge of competitors' pricing, packaging, products, and services in an effort to discuss side-by-side comparisons of Charter's and competitors' products and services.

Promote and communicate current marketing campaigns and promotions.

• Work with other departments to resolve customer issues, as necessary.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Required Skills / Abilities and Knowledge

• Ability to read, write, speak, and understand English at a very high level.
• Must have strong sales experience.
• Able to work at any Spectrum location.
• Proficient on the computer, including a working knowledge of Windows and Word.
• Type 40 words per minute, use of telephone system, and ten-key adding machine.
• Must have excellent telephone etiquette, good persuasive, verbal, written, and interpersonal communication skills.
• Able to sell and handle all customer service inquiries through effective communication.
• Knowledge of general office procedures, basic mathematics, and bookkeeping, familiarity and use of computers.
• Stable employment history.

Required Education

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High School diploma or equivalent.

Required Related Work Experience and Number of Years

Minimum 3-6 months of either office, clerical, or customer service experience.

WORKING CONDITIONS

• Has extensive outside contact with customers and the public.
• Has no supervisory responsibilities.
• Computer, telephone, ten-key, cash register, photocopier, scanner, shredder, typewriter, and cable equipment such as converter box and modem;

may use postage machine.

• Sitting for long periods of time.
• Typing and reading on computer and data entry on ten-key.
• May lift and carry converters (8 lbs).
• Communicating by either e-mail, over the telephone, and / or in-person with customers.
• Extended use of telephone headset and earpiece.

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CCS126 2024-39530 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $00 and $00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.

In addition, this position has a commission earnings target starting at $12,625 .

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise, and Spectrum Reach.

When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

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Last updated : 2024-09-09