What are the responsibilities and job description for the Help Desk Analyst position at Charter Global?
Title: Help Desk Analyst
Location: Bismarck, ND
Duration: 06 months Contract
Individual will work as a member of a team that provides support for hardware and software applications on a variety of computing platforms in a large, multi-system technology environment.
- Individual is responsible for testing, monitoring, troubleshooting, maintenance and technical support of computing systems and the specialized applications that run on those systems.
- Individual will utilize Microsoft’s System Center Configuration Manager (SCCM) to provide support and automation in this environment.
- Establish and maintain documentation files of computer hardware and software configurations.
- Train users on fundamentals of new operating systems, software applications, Microsoft Office productivity suites, devices and remote accessibility.
Job requires specialized knowledge of practices, principles, standards, and guidelines as related to client technology support.
- Individual will be responsible primarily for the processing of incidents recorded by the customer services support center
- processing of work requests submitted by customers.
Individual must have strong customer service skills supporting users at all levels throughout the enterprise. Must be able to work well with people and possess strong communication skills as needed to effectively interpret and communicate highly technical information to non-technical and technical users.
Individual must be able to perform in a fast-paced, progressive, and challenging team environment; possess strong analytical and problem-solving skills.
Individual must also be able to work in a deadline intensive work environment and possess the organizational and multi-tasking skills needed to organize work and meet deadlines.
Nice to have:
Professional certifications in hardware, operating systems
Microsoft Office or other applications are helpful but not required.
