What are the responsibilities and job description for the Help Desk Analyst position at System Soft Technologies?
Position : Help Desk Analyst Location : Bismarck, ND Work Setup : Onsite Job Summary : We are seeking a Help Desk Analyst to join a dynamic team providing support for hardware and software applications across a variety of computing platforms. This role involves troubleshooting, monitoring, maintenance, and technical support for computing systems and specialized applications in a large, multi-system technology environment. Key Responsibilities : Provide technical support for hardware and software systems, ensuring proper functionality and resolving issues. Use Microsoft System Center Configuration Manager (SCCM) for automation and support tasks. Create and maintain documentation on hardware and software configurations. Train users on new operating systems, software applications, Microsoft Office productivity suites, and remote accessibility. Process incidents and work requests submitted by users, ensuring timely resolution. Required Qualifications : Strong customer service skills supporting users at all levels across the enterprise. Ability to work effectively in a fast-paced, team-oriented environment. Strong analytical and problem-solving skills to resolve technical issues. Excellent communication skills to convey complex technical information to both technical and non-technical users . Organizational and multitasking skills to manage deadlines and prioritize work. Nice to Have : Professional certifications in hardware, operating systems, or Microsoft Office applications. Familiarity with remote accessibility and related tools is a plus.
