What are the responsibilities and job description for the PL - Help Desk Analyst (on-site) position at RICEFW Technologies?
Position Overview : The Help Desk Analyst will work as a member of a team that provides support for hardware and software applications across a variety of computing platforms within a large, multi-system technology environment. This role requires specialized knowledge of client technology support practices, principles, standards, and guidelines.
Key Responsibilities :
- Perform testing, monitoring, troubleshooting, maintenance, and technical support of computing systems and specialized applications.
- Utilize Microsoft's System Center Configuration Manager (SCCM) to provide support and automation.
- Establish and maintain documentation files for computer hardware and software configurations.
- Train users on the fundamentals of new operating systems, software applications, Microsoft Office productivity suites, devices, and remote accessibility.
- Process incidents recorded by the customer services support center and handle work requests submitted by customers.
Required Skills :
Nice-to-Have Skills :
Work Environment : This position operates in a deadline-intensive work environment, requiring the ability to manage multiple priorities while maintaining high levels of quality and efficiency.
