Charter Technologies, Inc. is currently seeking an individual to join our rapidly growing company. The candidate's purpose is to provide first and second level support within an educational setting (K-12). IT support will cover ares such as (but are not limited to): telephone, telecommunications, internet, computer hardware and software, network, and audio/visual equipment and the overall general health of the ticket system. Candidate will be subject to Michigan State Police Background Check and must posses a valid drivers license.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Track customer issues and resolutions
• Consulting with other team members and technicians to resolve more complex issues
• Maintain attendance, punctuality, and a professional appearance
• Maintaining technology inventory and supporting documentation and processes

Professional Qualifications:

• 3yrs. Help Desk experience in IT, customer service, or other related fields
• 1yr. experience with Windows Server and Administration(DHCP, DNS AD)
• Bachelors or equivalent certification preferred
• Experience with supporting and maintaining PC hardware: RAM/HDD upgrades, general hardware failures.
• Knowledge to configure, support and troubleshoot mainstream desktop applications like MS Outlook & MS Office,GSuite, Office 365 GSuite etc.
• Basic Knowledge of network domains, add/remove network printers
• Working Knowledge of Standardized OS and Software Deployment Packages.
• Basic knowledge of networking required
• A Certification preferred, not required
• MCP Preferred

Interpersonal/Intrapersonal Skills:

• Ability to build rapport with clients
• Strong troubleshooting, problem solving and critical thinking skills
• Positive and professional demeanor
• Ability to work in both a team environment as well as independently
• Honest, self starter with a solid work ethic
• Ability to remain organized while handling multiple tasks

Job Type: Full-time

Salary: $45,000.00 to $53,000.00 /year

Application Questions You have requested that Indeed ask candidates the following questions:

• Are you authorized to work in the following country: United States?
• Are you willing to undergo a background check, in accordance with local law/regulations?'
• 'Benefit Conditions:
• Waiting period may applyWork Remotely
• Temporarily due to COVID-19

Job Type: Full-time

Pay: $45,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)

Work Location: In person