**Parts Counter Sales Consultant**

Houston, TX **Position Purpose:**

Assists internal and external customers with parts requests to ensure that the correct part is obtained the first time. This includes identifying correct parts and locating them in inventory or ordering the requested part. Assists in the operations of the Parts Department by maintaining and tracking the parts inventory and accessories.

**DUTIES AND RESPONSIBILITIES:**

**Achieving High Standards**

Principal Duties and Responsibilities:

* Greets all customers promptly, provides timely professional services.

* Provides excellent customer service by listening to customer inquiries and requests, asking questions to ensure understanding of needs, and supplying parts in a timely manner.

* Recommends related parts that are needed.

* Ensures necessary parts are available.

* Price out parts on invoice or repair order.

* Coordinates with Service Department, Sales Department, and others to ensure that parts requests are met.

* Identifies and supports opportunities for methods/process improvement in the Parts Department.

Additional Duties and Responsibilities:

* Assists service technicians in determining parts requirements.

* Maintains positive working relationships with vendors.

* Informs customers when special order parts have arrived.

* Follows up with customer to ensure that their needs have been met.

* Promotes cooperation and teamwork through actions.

* Applies retailing techniques to sell and display parts and accessories.

* Assists in receiving and stocking parts order.

**Working Effectively With Others**

Principal Duties and Responsibilities:

* Provides technician with necessary parts with minimal wait time, uses

* Builds productive working relationships, consults with others as

* Has an approachable style, fosters open communication through active

* Takes initiative to help others as needed.

parts pre-picking when applicable (e.g., when customer is coming in

for recall part or scheduled service interval).

necessary.

listening.

Additional Duties and Responsibilities:

**Handling Pressure**

Principal Duties and Responsibilities:

* Effectively handles changes in the Parts Department.

* Maintains composure in dealing with customers.

**Managing complexity**

Principal Duties and Responsibilities:

Additional Duties and Responsibilities:

* Recommends improvements for the Parts Department.

**Understanding and Using Business Knowledge**

Principal Duties and Responsibilities:

Additional Duties and Responsibilities:

* Obtain Ford Parts Counterperson Certification.

* Participates in departmental and dealership wide meetings.

**Applying the Basic**

Principal Duties and Responsibilities:

* Records and monitor back orders.

* Uses computer to look up and monitor parts requests as well as recording parts

* Assists in updating parts catalogs.

* Uses parts catalogs/microfiche/CPD/VCIS to acquire information on parts

* Maintains tight control over parts inventory to increase efficiency and eliminate

* Performs cashier responsibilities when necessary.

* Maintains a proper filing system for all paperwork corresponding to repair orders,

disbursed per repair order.

accessories inventory.

customer delays.

Additional Duties and Responsibilities:

special orders, back orders, and turn in Invoices and POs on a daily basis.

*Responsible for other duties as assigned and/or required by business need*

**EDUCATION/CERTIFICATION REQUIREMENTS:**

Education, training and/or state/national certifications should clearly demonstrate the

possession of the knowledge and skills stated above.

* High School degree or equivalent preferred

* 1 year in an automotive parts environment preferred

**EXPERIENCE**

**PHYSICAL REQUIREMENTS:**

* Moving throughout the Parts Department

* Using computer to look up information and write up orders

* Standing six to eight hours during a shift

* Bending, stretching, lifting, reaching, and climbing

* Must be able to regularly lift and exert up to 50 pounds of force in order to carry, push, pull, or otherwise move objects

* Using equipment consistent with industry standards

* Must have a valid Texas Drivers License, be insurable, and be able to drive

* Noise

* Paint

* Dust

* Exhaust fumes

* Other hazardous and non-hazardous materials

* Use a video display terminal

company vehicle if required

**WORKING CONDITIONS:**

**USUAL HOURS OF WORK**

Monday Friday 7 a.m. to 7 p.m.

Saturday 8 a.m. to 3 p.m.

Note: Break and lunch periods will be scheduled by supervisor based on work flow