Job Duties :

• Understanding of collections dialing strategies
• Proactive approach to dialing customers with complete understanding of TCPA and FDCPA laws.
• Provide thorough, efficient, and accurate account updates on computer files.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
• Knowledge, understanding, and compliance with Check City policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.

Requirements

Job Skill Preferences :

• Effective communication skills written and verbal.
• Punctual and dependable
• Customer service experience
• Collections experience
• Basic computer literacy and typing skills
• Able to achieve both personal and company goals.
• Effective time management skills
• Ability to multi-task efficiently and manage change.
• Professionalism and business savvy.

Benefits

We offer

• $15 / hr Monthly Bonuses
• Office rewards for hitting team goals
• Office Hours are M-F 8 : 00 am to 7 : 00 pm and Saturday 8 : 00 am to 2 : 00 pm
• Health, Vision and Dental Benefits
• PTO / Holiday Pay
• 401K
• Casual Dress
• Spanish a plus

Category

Customer Service

Job Type

Full-time

Hours

Varies

Last updated : 2024-06-20