You haven't searched anything yet.
Who is COMC?
It's a great time to join COMC - the #1 marketplace for trading card singles! Our Industry is booming, and we are building a team to apply the latest technology to card collecting. We strive to continually impress our customers by offering the best service and making it easier and fun to collect!
Job Description
COMC has an exciting immediate opportunity for a ServiceDesk Analyst (2nd Shift) to join our team.
This position will provide critical support to allow our team to process high volumes of incoming trading card consignments (i.e., receiving, imaging, and storing) as well as the handling of outgoing card shipments (i.e., retrieving, splitting, and packaging/shipping) so we can promptly accept and efficiently process incoming orders from and deliver outgoing orders to collectors around the world.
You’ll be expected to support Windows-based All-In-One Computers, Desktops, Laptops, as well as a limited amount of MacOS devices. In addition to supporting computers, you’ll also support various types of peripherals (i.e., receipt printers, label printers, barcode scanners, flatbed scanners, digital scales, battery banks, webcams, headsets, etc.).
Beyond computers and peripherals, there will also be times when you support other types of IT equipment (switches, wireless access point, battery backup devices, etc.) and other non-IT technology (i.e., 3D printers, A/V equipment, security cameras, temperature control devices, etc.). At your core, if you want to grow your IT career while at the same time being able to experiment and tinker with a wide range of new and exciting technology, this is the job for you!
As a ServiceDesk Analyst, you can expect that you’ll spend the a majority of your time accepting and responding to tickets in our ticketing system but you will also have opportunities to assist with - and in some cases even lead - IT projects as well.
At all times, you’ll be expected to think on your feet, be willing to research potential solutions to problems which you may be unfamiliar with and tackle your daily tasks with a sense of urgency. That said, when you do need advice or a second set of eyes on an issue you’ll have easy access to regularly collaborate and learn from other members of the IT team, including other ServiceDesk staff, Systems Administrators, the Senior IT Infrastructure Manager, as well as staff members from Engineering (i.e., Software Developers, DBAs, SREs, etc.).
This position has a big impact on ensuring our staff have a positive experience with our technology systems and can deliver on our company goal of bringing joy to collectors everywhere. The successful candidate will be a problem solver who strives to provide accurate and timely support to ensure our staff are able to always operate at peak efficiency.
This will position will initially report to our Algona, WA location, but there may be occasional situations where this staff member will be asked to provide on-site support to users in our Redmond, WA location and/or other “future” Seattle-metro area locations. There may also be rare occasions (i.e., a few times per year, generally pre-planned, etc.) where this staff member may be asked to travel to Canada to provide on-site support to users in our Burnaby, BC location.
This role will be expected to report on-site 5-days per week. For the first 6-8 weeks of employment the successful candidate can expect to work a 09:00 AM to 06:00 PM shift while they cross-train with existing staff. After that training period, the regular shift for this role will become 03:00 PM to 12:00 AM Pacific Time in order to provide support coverage through the entirety of the 2nd shift. Note: There is a possibility that as our 2nd shift staffing increases, the target shift may change to 05:00 PM to 2:00 AM.
In short, our ideal candidate will be excited about technology, customer service, and working with passionate people who love the trading card hobby.
Job Responsibilities
Job Qualifications
Additional Qualifications
Work Location
Regular Location: Algona, WA (Primary location Algona, but must be able to travel to other Seattle-Metro Area locations on occasion, subject to change based on business needs)
Opportunity for Remote work: Non-regular remote work in specific situation may be allowed on an occasional basis, with manager pre-approval and subject to change based on business needs.
Benefits Offerings
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the ability to work with standard computer equipment such as keyboards, monitors, personal computers, and scanners. This position requires the ability to maintain delicate computer instruments with regular care as instructed.
While performing the duties of this job, the employee is required to sit or stand for extended periods. The employee is sometimes required to stand, walk, bend, and reach with hands and arms for short to long periods of time; use hands and fingers to handle or feel; talk and hear. The position requires the ability to work with fingers to pick, pinch, and carry out substantial movements of the wrist and hands to perform tasks of delicate manual dexterity, handling small, fragile inventory with great precision and care. The position requires the ability to lift up to 50 lbs.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
COMC is an Equal Opportunity Employer and does not discriminate regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. COMC is a diverse workplace were people from all walks of life are celebrated and supported. We strongly encourage all people; including but not limited to women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, and veterans to apply.
Job Type: Full-time
Pay: From $27 hourly
Other
$89k-115k (estimate)
06/04/2024
07/25/2024