The Center Clinical Manager (Primary Care - Geriatrics) is a leadership role responsible for ensuring that the VIP experience is optimized through our clinical care operations by ensuring efficient center operations including, quality, compliance, human resources, patient experience, and clinical standards of care. The incumbent in this role oversees the hiring, performance management, training, and day-to-day functions of center employees, including but not limited to: Medical Assistants, Pharmacy/Medication Techs and X-ray Techs. They collaborate with center leadership to design and implement business strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in business strategies, clinical protocols, and leadership to ensure the center’s successful operation.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Overseas and leads the clinical teams to ensures VIP service to the center’s patients, family members.
• In partnership with Dyad leaders, manages the center’s clinical operations to ensure organizational objectives relative to SSP metrics, growth and strategy, membership goals are regularly met and/or exceeded.
• Ensures, monitors, and tracks that key performance targets are met, including but not limited to: SSP metrics, wait times, care team integrity/medical assistant engagement and turnover.
• Leads great quality selection, hiring and on-going training and education for medical assistants and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new MAs ensuring they are fully trained to their duties including philosophy of care, patient flow and clinical competencies.
• Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach, monitor and manage MAs and back-office care team performance; implements progressive improvement plans when needed.
• Assists with the development and execution of business strategies that promote growth and support our core model.
• Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, performs direct care duties as/when needed.
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards of ChenMed.
• Analyzes data to provide and provides insights which lead to process and performance improvements.
• Act as a liaison between patients, their families and additional care staff
• Provides clinical support as requested for market initiatives.
• Manages medical and administrative equipment inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions; calls for repairs; and evaluating new equipment.
• Manages medical supply inventories to guarantee optimum levels are readily available.
• Completes all required training to dispense medications from medication room.
• Performs other duties as assigned and modified at manager’s discretion.

EDUCATION AND EXPERIENCE CRITERIA:

• BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year for year basis required.
• Active and good standing Licensed Nurse (LPN or RN) in PA OR a Certified Medical Assistant
• A minimum of 3-5 years related clinical work experience required with proficient clinical skills including but not limited to: EKGs, drawing blood, injections, taking vitals.
• A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required.
• LPN must have IV Therapy certification where required by State Board of Nursing
• BLS for healthcare providers required
• Experience working with geriatric patients a plus
• EMR system experience a plus

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Healthcare setting:

• Medical office

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have at least 3 years of experience directly supervising clinical staff (MAs, RNs, LPNs, etc)?

License/Certification:

• Certified Medical Assistant or RN or LPN license in PA (Required)

Work Location: In person