19 Front Desk (Bilingual) Jobs in Winter Park, FL
ChenMed is Hiring a Front Desk (Bilingual) Near Winter Park, FL
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
Essential Job Duties/Responsibilities
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
- Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
- Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
- Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
- Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
- Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
- Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
- Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
- Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
- Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
- Participates in daily and weekly huddles to provide details on patients.
- Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
- Maintains the confidentiality of patients’ personal information and medical records.
- Reviews patients’ personal and appointment information for completeness and accuracy.
- Transmits correspondence by mail, email or fax.
- Performs other duties as assigned and modified at manager’s discretion.
- Exceptional customer service skills and passion for serving others
- Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
- Knowledge of ChenMed Medical products, services, standards, policies and procedures
- Skilled in operating phones, personal computers, software and other basic IT systems
- Ability to communicate with employees, patients and other individuals in a professional and courteous manner
- Detail-oriented to ensure accuracy of reports and data
- Outstanding verbal and written communication skills
- Demonstrated strong listening skills
- Positive and professional attitude
- Knowledge of ChenMed Medical products, services, standards, policies and procedures
- Proficient in Microsoft Office Suite products including Excel, Word and Outlook
- Ability and willingness to travel locally and regionally up to 10% of the time
- Spoken and written fluency in English and Spanish
- High school diploma or equivalent education required
- Graduation from a nationally accredited Medical Assistant program preferred
- A minimum of 1 year of work experience in a medical clinic or similar environment required
- BLS for Healthcare Providers preferred
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
Job Summary
Full Time
Ambulatory Healthcare Services
$27k-35k (estimate)
05/23/2024
07/17/2024
chenmed.com
DESTIN, FL
500 - 1,000
1985
Private
LEO CHEN
$50M - $200M
Ambulatory Healthcare Services
Related Companies
About ChenMed
ChenMed is reinventing preventive, VIP primary healthcare for seniors by providing value-based pricing in its clinics located n 12 states stretching from New York to Texas.
The job skills required for Front Desk (Bilingual) include Customer Service, Scheduling, Microsoft Office, Confidentiality, Listening, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk (Bilingual). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk (Bilingual). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk (Bilingual) positions, which can be used as a reference in future career path planning. As a Front Desk (Bilingual), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk (Bilingual). You can explore the career advancement for a Front Desk (Bilingual) below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk job description and responsibilities
Front desk receptionists are expected to be personable, knowledgeable on office-related activities, and familiar with everyone.
01/31/2022: Indianapolis, IN
Front desk receptionists with more experience may have additional responsibilities, such as light bookkeeping and researching potential vendors.
01/25/2022: Jackson, MS
Front desk receptionists may also be asked to update appointment calendars, validate parking tickets, or perform filing and clerical duties.
12/13/2021: La Crosse, WI
Aspiring front desk receptionists should also have the ability to multitask, manage their time efficiently, and communicate effectively.
01/23/2022: Fairbanks, AK
Front desk receptionists typically hold a consistent office schedule and may even be eligible for direct deposit, paid vacations, or health benefits.
02/18/2022: Gainesville, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk jobs
Front Office Administrator uses skills like Financial Arrangements, Payroll, Scheduling Patients, and Travel Arrangements on their resumes.
01/25/2022: Winston Salem, NC
Learn the Value of Good Presentation.
02/09/2022: Fresno, CA
Allowing employees to experience the service from the other side (that of the customer).
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Always meet the expression and unspoken needs of their visitors.
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They have the ability to continuously learn and grow.
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Step 3: View the best colleges and universities for Front Desk.
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