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ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Measures and records patient vital signs; records patient interview and medical history.
• Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.
• Perform non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests.
• Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.
• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
• Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
• Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families

• Exceptional oral and written communication skills, time management skills and organizational skills

• Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders

• Mindset focused on resolving problems for patients and achieving team goals

• Knowledge of medical products, terminology, services, standards, policies and procedures

• Skilled in basic phone and computer operation

• Must be detail-oriented to ensure accuracy of reports and data

• Ability to maintain effective and organized systems to ensure timely patient flow

• Ability to act calmly in busy or stressful situations

• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

• Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed

• Spoken and written fluency in English

• Additional Job Description

Additional Job Description

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or equivalent education (GED) required

• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required

• A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience

• BLS for Healthcare Providers required

• Experience working with geriatric patients is a plus

• EMR system experience preferred

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have 1 - 3 years of clinical experience?

Education:

• High school or equivalent (Required)

Experience:

• Phlebotomy: 1 year (Required)
• taking manual vital signs: 1 year (Required)

Language:

• any other languages (Preferred)

License/Certification:

• Certified Medical Assistant (Required)
• BLS Certification (Preferred)

Ability to Relocate:

• Winston Salem, NC 27107: Relocate before starting work (Required)

Work Location: In person