22 Service Team Coordinator (Call Center) Jobs in Metairie, LA
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Service Team Coordinator (Call Center)
$46k-60k (estimate)
Full Time | Ambulatory Healthcare Services
3 Weeks Ago
ChenMed is Hiring a Service Team Coordinator (Call Center) Near Metairie, LA
We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiry, and other patient sales and service call interactions. This position must always provide excellent customer service, approaching every interaction with patients as an opportunity to support better health and assist key business functions of the department and medical centers.
This position may reside in home office or remotely and is responsible for supporting initiatives and medical centers for all ChenMed family of companies. Service Team Coordinators will serve our patients according to corporate policies and regulations, while achieving department quality, compliance, and productivity standards, ensuring a high level of customer service.
Essential Job Duties/Responsibilities
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiry, and other patient sales and service call interactions. This position must always provide excellent customer service, approaching every interaction with patients as an opportunity to support better health and assist key business functions of the department and medical centers.
This position may reside in home office or remotely and is responsible for supporting initiatives and medical centers for all ChenMed family of companies. Service Team Coordinators will serve our patients according to corporate policies and regulations, while achieving department quality, compliance, and productivity standards, ensuring a high level of customer service.
Essential Job Duties/Responsibilities
- Ensures a high level of customer service while working in a fast-paced structured call center environment.
- Makes appropriate and timely decisions according to department standards, procedures and policies.
- Documents interactions using web-based technology.
- Interacts and collaborates with employees of varying levels across multiple departments.
- Follows up with patients to ensure they are satisfied with service.
- Maintains business relationship by providing prompt and accurate service to promote loyalty.
- Provides responses to patient inquiries based on the ChenMed core model for care.
- Performs other duties as assigned and modified at manager’s discretion.
- High school diploma or GED equivalent required
- A minimum of 1 year of customer service experience required; in a call center or similar environment, a plus
- Experience with web-based customer relationship management systems
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$46k-60k (estimate)
POST DATE
06/11/2024
EXPIRATION DATE
08/01/2024
WEBSITE
chenmed.com
HEADQUARTERS
DESTIN, FL
SIZE
500 - 1,000
FOUNDED
1985
TYPE
Private
CEO
LEO CHEN
REVENUE
$50M - $200M
INDUSTRY
Ambulatory Healthcare Services
Related Companies
About ChenMed
ChenMed is reinventing preventive, VIP primary healthcare for seniors by providing value-based pricing in its clinics located n 12 states stretching from New York to Texas.
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