Task Manager

***This position requires an active CBP clearance**

CN3S is seeking a highly skilled and experienced Task Manager to join our team on a full-time temporary basis. As a Task Manager, you will be responsible for managing all correspondence received by the Office of Financial and Acquisition Management (OFAM) and overseeing the subsequent responses developed by OFAM. You will utilize the existing SharePoint correspondence and deliverable tracking tool to efficiently handle these tasks. Your primary role will be to provide tactical and administrative support to the Program Offices, ensuring the effective management of assigned tasks and deliverables using Microsoft® SharePoint®.

Compensation & Benefits: 

Estimated Starting Salary Range for Task Manager: $97,000 - $100,000

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Task Manager Responsibilities Include: 

• Technical lead for the following activities
• Develops, prepares, and maintains a routing system for documents going through the OFAM approval process.
• Defines and implements a prioritization schema for internal and external tasks.
• Prioritizes, organizes, reviews, tracks, and provides reminders of due dates for assigned tasks; support the management of tasks to include assignment notifications, preparation of work products, facilitation of subject matter expert and management reviews and maintenance of records of tasking on SharePoint; and actively support the achievement of Enterprise Services and OFAM timeliness targets for task submittal.
• Refines and implements the matrix for task approval delegation, i.e., determine the highest approval level required for each type of task, with the goal to reduce unnecessary processing time.
• Composes, reviews, edits, consolidates, and tracks the delivery of correspondence materials.
• Provides guidance to OFAM staff regarding use of the DHS and CBP style guides.
• Ensures configuration management control, consistency of information and document version changes; and promote high quality OFAM deliverables through a formal quality assurance process, issue and risk management, stakeholder reviews, and consistent communications and provide peer reviews.
• Maintains a single, shared OFAM correspondence mailbox and correspondence archives and records and respond to incoming e-mails and calendar items.
• Develops a daily deliverables status report to be provided to the OFAM COS.
• Provides daily updates to CBP and/or Enterprise Services Tasking on the status of OFAM deliverables.
• Coordinates with FM&E and OFAM Executive Support in issuance of MSF deliverables to Program Offices.
• Maintains a single, shared MSF correspondence mailbox and correspondence archives and records and respond to incoming e-mails and calendar items.
• Reserves and sets up conference rooms, conference telephone numbers and live meeting links for MSF meetings and ensure that presentation materials are available for attendees in paper or projected format as needed.
• Prepares reports, memos, letters, and other documents, which includes but are not limited to papers, spreadsheets, databases and presentations as required and compile data, papers and other written products for the MSF PMO.
• Ensures tickets/requests are closed in a timely manner.
• Ensures new employees know how to operate in a mobile work environment, issue equipment, (laptops/phones/key fobs/keys) and provide Agile Quest access (reservations system).
• Develops quarterly briefings for employees to ensure they are educated on space, safety and technology issues.
• Executes semiannual laptop procurement actions (host initial process meetings with stakeholders and provide status updates as necessary), gather supply/equipment requirements from OFAM Division Offices while streamlining the process for purchase requests.
• Streamlines the supplies/equipment intake process, creating a baseline to assist forecasting allocations and reconciling supply inventory while also providing recommendations to reduce costs.
• Maintains OFAM assets and respective documentation in accordance with CBP policy and OFAM guidance (issuance to disposal) as a Local Property Officer and wireless Account Coordinator (ordering, assigning, and upgrading phones). Evaluates data usage and crosscheck account statements to ensure OFAM is properly charged.
• Performs duties of an Inventory Taker during the annual inventory and back brief the section chief and/or branch chief on action items, lessons learned and best practices. Has a basic understanding of SAP to generate reports and analyze status of assets.
• Briefs respective PMOs on the status of their personal property to acquire/procure, maintain and excess/board of survey.
• Tracks electronic packages via SharePoint and disseminate as necessary and conduct monthly reconciliation of deliveries to ensure the process is seamless.
• Ensures there is availability for Onboarding Employees, Opt-Out Teleworkers and/or individuals who need reasonable accommodations and submit an inventory report.
• Coordinates with the MWL Team on submitting budget related taskers and inquiries to include the MWL Spend Plan and equipment and supplies procurement.
• Assists in standardizing OFAM Onboarding operations with the Regional Office Management (ROM) Branch; making personal identify identification (PIV) appointments, submitting user authorization request (UAR), Form 8 and NP facility tour, etc.
• Provides assistance identifying MWL defined and undefined processes and document those processes in an effort to create policy, standard operating procedures (SOPs) and guidance.
• Improves the efficiency and effectiveness of the task management process.
• Implements and refines structural improvements to the OFAM Task Management system, whereby the individual Divisions can easily track and manage their tasks and monitor their performance statistics, including the timeliness and accuracy of deliverables.
• Establishes and implements performance metrics to enable more comprehensive capturing of statistics for timeliness and quality within OFAM. Leverage performance metrics to target and address problem areas where performance falls short of goals and identify best practices associated with consistently high-quality performance. 
• Processes requests and recommendations for adjustments where warranted, that shall be compiled and submitted in the quarterly report.
• Updates the Executive Support operations manuals, processes, procedures and templates to capture changes; and assists with preparing, maintaining and updating procedures, quick reference guides and templates to support the task management process. 
• Improves quality and timeliness and reduces the need for rework; adjustments, including utilizing clearer and more precise deliverable descriptions; and participates in regular correspondence and task management meetings with Enterprise Services and/or CBP tasking organizations to ensure that OFAM deliverables continue to fulfill external quality standards.
• Performs other job-related duties as assigned.

Task Manager Experience, Education, Skills, Abilities requested: 

• Bachelor’s degree in business, management, or related field and 3 years of experience assisting Federal agencies with task management. Experience with Federal programs relevant to the requirements outlined above.
• Knowledge of the CBP mission and business environment and possess the requisite skills to meet all the requirements of the assigned tasks.
• Ability to effectively communicate both orally (in common English narration) and in writing (to include technical documentation).
• Ability to manage multiple projects, work under pressure and tight deadlines, work independently and work in a team environment.
• Knowledge of Microsoft Office products.
• Active adjudicated CBP Background Investigation; or ability to obtain and maintain.
• Must pass pre-employment qualifications of Cherokee Federal.

Company Information:

CN3S provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CN3S is part of Cherokee Federal – a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

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Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.