Job Description
PRINCIPAL DUTIES AND RESPONSIBILITIES:
•Manage security and support staff team members during day-to-day operations and activations including creating schedules, work assignments, station coverage, payroll, PTO, training and evaluating officers, and administering progressive discipline.
•Build and develop highly effective teams through interviewing and hiring training, mentoring, coaching, performance reviews, and professional development.
•Create a work environment that uses recognition and performance feedback to promote teamwork and mutual respect.
•Understand and promote compliance with company policies, and federal, state, and local laws and effectively communicate policy and procedure changes to security operation teams to maintain compliance.
•Give suggestions and recommendations, as appropriate, for improvements to policies and procedures.
•Execute department strategic goals and operational tactics to deliver excellent safety service using feedback and data with a proactive approach to ensure a maximum level of guest service and satisfaction throughout the property or venue is achieved and maintained.
•Execute Guest Service standard policies and procedures to address guest questions and concerns either personally or by contacting the appropriate team member or department.
•Acts as the Incident Commander during critical incidents and is responsible for establishing emergency response objectives and strategies and implementing tactics until Senior Leadership or Law Enforcement arrives.
•Perform other job-related duties as requested.
MINIMUM REQUIREMENTS
•Bachelor's degree or equivalent experience
•Two (2) years of security operations, government, or private industry experience in the security field, including previous experience preparing risk assessments and operational security plans, and conducting safety reviews and after-action reports.
•Successfully attend and pass CPR/AED response simulation as a condition of employment.
PREFERRED
•Bachelor's degree in criminal law/Justice, Business Administration, or a related field; or equivalent education and work experience.
•Previous leadership experience in a similar or related setting.
•Previous experience working in a similar resort setting.
CERTIFICATIONS, LICENSES, AND REGISTRATIONS
•Proof of eligibility to work in the United States.
•Valid Driver's License.
•Gaming Registration (as required by local jurisdiction).
•Ability to obtain and maintain CPR/AED Certification.
KNOWLEDGE, SKILLS, AND ABILITIES
•Ability to lead and mentor a team.
•Strong comprehension skills for understanding information, security best practices, and applying knowledge to different scenarios.
•Ability to communicate effectively in English, in both written and oral forms.
•Ability to effectively manage crises and work under pressure.
•Ability to perceive emergency and distress signals.
•Interpersonal skills and ability to work effectively in a team environment.
•Excellent planning, time management, decision-making, presentation, and organization skills to meet deadlines.
•Working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint).
•Ability to build trust and commitment by modeling and reinforcing internal and external service excellence for employees and demonstrating best practices.
•Ability to demonstrate business acumen by clarifying priorities, holding others accountable, and using knowledge of current property and corporate initiatives to understand and improve business results.
•Ability to champion innovation, change, and diversity by influencing and addressing resistance to change, taking appropriate risks, and recognizing initiative shown by employees.
WORKING CONDITIONS:
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.
Physical/Sensory Requirements & Work Environment Form
This is a required checklist for attachment to Position Descriptions. It clarifies the smallest components of the mental and physical requirements of the job. Check all areas that are essential in performing the job, according to the essential functions section in the position description guidelines. Signatures are to be obtained at the time of the interview for the position.