At Step One Automotive, we are committed to an environment where the customer is always treated with respect and dignity. Our team members are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Find out why we are a step above the rest! Apply today!

The Sales Manager directs the sales activities of the dealership by performing the following duties personally or through subordinate supervisors. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties/Responsibilities

• Hires, trains, motivates, counsels, and monitors the performance of all salespeople.
• Directs sales staffing and training in ways that will enhance the development and control of sales programs and assures SOAG processes are being followed.
• Assists in annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
• Assists in forecasting goals and objectives for sales, gross and key expenses on a monthly and annual basis.
• Assists in ordering/acquiring new-vehicle inventory.
• Administers and monitors factory-sponsored programs.
• Displays, merchandises, and promotes new- and used-vehicles.
• Assists individual salespeople in achieving monthly goals and provides them with the support to meet these goals.
• Maintains vehicle inventory. Monitors customers' likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
• Serves as liaison between sales department and other departments.
• Analyzes and controls expenditures to conform to budgetary requirements.
• Helps salespeople structure and close deals.
• When applicable, schedules and plans New Owner Clinics as a follow-up to the delivery process.
• Communicates daily with the used-vehicle sales manager regarding units needed for new-vehicle inventory.
• Handles customer complaints immediately and according to dealership's guidelines.
• Maintains a professional appearance.
• Attends managers' meetings as requested.
• Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
• Completes required OEM and SOAG training.
• Is directly responsible for managing designated employees, including but not limited to hiring, policy and procedure execution, time and attendance management, disciplinary proceedings, and the disbursement and enforcement of training and information per SOAG policy, procedures, SOPs, and guidelines.
• Other tasks as assigned.

Additional Dealer-Specific Duties May include

• May handle new car sales, used car sales, internet sales, or a mix of these.
• May be required to attend manufacturer and/or dealership specific training to ensure a thorough knowledge of products.
• Notifies the used vehicle department manager of anticipated delivery of purchases.
• May monitor BDC staff, tasks, and inquiries .
• May work the front or back of the store, depending on specialty.
• Responsible for taking and loading pictures of all inventory onto the website
• May assist with F&I as needed.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Proficient with Microsoft Office Suite or related software.
• Must have the ability to sit or stand for long hours while working from a desktop computer, phone system, and various dealership specific software and walking the lot.
• Must have ample dexterity to bend, reach, stretch, sit, stand, type, and lift up to 30 pounds.

Education and Experience

• Bachelor's degree (B.A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience preferred.
• Experience with VAuto, Dealertrack, and VIN Solutions highly preferred.
• Full function Desking skills
• Must be able to pass a background check, drug screening, and Motor Vehicle Report.

Benefits

• Medical, Dental, Vision, and Supplemental Insurance Available!
• Company Paid Life Insurance, Free Employee Assistance Program, and 100% PAID TUTITION with Strayer University for Associate's, Bachelor's, and Master's Degrees!
• 401(k) with Company Matching after 6 months!
• Start earning Paid Time Off on Day 1, with the ability to use it after 90 days! Earn TWO WEEKS Paid Time Off your first year!
• Five Paid Holidays - 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's!
• Major Discount with Working Advantage on theme park tickets, shopping, travel, and more!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.