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Chewy is Hiring a Site Lead Near Phoenix, AZ
Job Details
We are currently recruiting for a Site Lead to lead our front-end pharmacy operations in Louisville, KY. As a Site Lead you will lead a pharmacy team responsible for sourcing, reviewing, and entering prescriptions from providers on behalf of Chewy pharmacy customers. Our pharmacy veterinary services teams are fully dedicated to providing premier customer service to the veterinarians and the pet parents they serve in a contact center type environment. This role reports to the Director, Pharmacy Operations and works directly with the pharmacist-in-charge. You will lead and encourage the development of the management team and pharmacy technicians by demonstrating a command of operational efficiencies and a proficiency in team member engagement. This person will be responsible for setting high standards and goals for customer experience and ensuring that these standards and goals are achieved.
What you'll do:
- Manage a team of 200-250 pharmacy technicians and supporting leadership responsible for maintaining prescriber partnerships and prescription processing.
- Work directly with the facility pharmacist-in-charge to maintain compliance standards that align with board of pharmacy regulations, and company policies.
- Uphold a culture passionate about outstanding customer experience for both veterinary partners and Chewy pharmacy customers.
- Accountable for all performance metrics of the front-end pharmacy including safety, compliance, people, quality, and cost.
- Leverage customer feedback to develop system and process improvements needed to improve delivery experience.
- Successful delivery of projects from ideation to execution in partnership with internal and external teams.
- Support a problem-solving culture that engages all levels in defect identification and solution implementation.
- Demonstrate excellent interpersonal skills with all levels of management and staff.
- Manage budget and control expenses.
- Develop and recognize staff optimally.
- Bachelor's Degree from an accredited university, or equivalent work experience
- 5 years direct management experience, including a salaried workforce, in a pharmacy, healthcare, or ecommerce environment.
- Pharmacy experience strongly desired
- Experience with performance metrics, process improvement, and Lean techniques.
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.
- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
- MBA preferred
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Job Summary
Full Time
Retail
$139k-164k (estimate)
08/25/2024
08/31/2024
chewy.com
CLAYTON, IN
15,000 - 50,000
2011
DAVID BORTHWICK
$5B - $10B
Retail
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About Chewy
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 45,000 items (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer. Our commitment to customer service is the core of our brand, and our customers love us for it. We WOW pet parents through 24/7 assistance, advice and encouragement every day of th...e year. We make pet parenting easy with our convenient Autoship subscription programwhich allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. As an e -commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers experience. From an easy to navigate website and highly rated mobile apps, to detailed order tracking and personalized Pet Profile features, we are transforming the way pet parents shop. We're also growing fast. No longer a young pup, we're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of diverse team members, responsible for driving our latest innovations and customer experiences.
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