Title: Market Sales Associate

Exemption Status : Non-exempt

Department : Windy City Harvest-Chicago, IL

Year Round : Full time

Reports to: Sales Manager

Position Overview

Windy City Harvest, the urban agriculture division of the Chicago Botanic Garden, delivers the transformative benefits of growing, consuming, and sharing food locally. Our primary location is Farm on Ogden, a community hub and training center in the North Lawndale neighborhood of Chicago, with 10-plus additional farm sites on the West and South Sides of Chicago. Windy City Harvest grows and distributes 100,000 pounds of produce annually and reaches more than 2,000 participants per year with programs focused on urban agriculture training and community food access. Learn more about Windy City Harvest: chicagobotanic.org/urbanagriculture

Responsibilities:

In this role you will be responsible for the following:

• Greets customers, provides friendly and effective customer service by demonstrating respect, patience, and sincerity to all customers.
• Conducts the market’s opening and/or closing procedures.
• Process customer transactions quickly and accurately.
• Bags all customers transactions safely, respectfully, and with attention to the customer's needs.
• Helps customers select products, answer questions, and shares product information.
• Communicates new and ongoing special programs and promotions to customers.
• Informs customers on all forms of accepted payment.
• Communicate the importance of food assistance programs to our shoppers, vendors, farmers, and community members.
• Proactively monitors for and conducts facing of products and sweeps market when needed.
• Completes daily paperwork and cash deposits.
• Stocks and reconciles inventory of produce, plants, and merchandise.
• Ensures all signage, displays and marketing material are up to date and consistent with the Chicago Botanic Garden aesthetic.
• Reports all product ordering and quality issues to the sales manager.
• Serves as backup for ordering products once a week.
• Occasionally attends local farmers’ and pop-up markets.
• Empties and cleans produce refrigerators as needed.

Chicago Botanic Garden Values & Behaviors:

VALUES

As an organization, we…

BEHAVIORS

As an organization, we…

Prioritize a culture of GROWTH.

We commit to remaining curious in how we approach our work.

• Create and maintain spaces for learning.
• Test new ideas and are willing to take risks to achieve our vision.
• Collaborate to strengthen our skills and impact.
• Demonstrate perseverance and humility as we work toward our long-term impact.

Seek to UNDERSTAND.

We seek to understand others from their perspective.

• Provide opportunities for input and feedback from others.
• Actively listen to all points of view.
• Consider individuals’ lived experiences.
• Advocate for and protect time for reflection especially during times of conflict or confusion.

See one another through a lens of RESILIENCE.

We believe that all individuals can experience good outcomes with support.

• Give others the space to balance work and personal needs.
• Support others and demonstrate empathy especially during challenging and stressful times.
• Seek opportunities to learn from and about one another.
• Ask questions about and anticipate the needs of others.

Build TRUST through TRANSPARENCY.

We hold ourselves and others accountable by centering decision-making that honors all people.

• Communicate information in a timely manner.
• Provide clarity in complex situations with the goal of common understanding.
• Discuss both positive and negative outcomes openly.
• Evaluate the impacts of our actions.

Qualifications

Our ideal candidate will have the following:

At least one year retail customer service experience required; grocery store preferred

• Bilingual/Spanish required
• Detail oriented, flexible, and able to work independently and as part of a team
• Mission-driven and able to uphold Windy City Harvest values statement
• Familiarity with POS (point of sale) systems and the ability to learn new technologies
• Demonstrates excellent customer service skills
• Ability to work a flexible schedule
• Collaborates well with market team and has strong interpersonal skills
• Ability to upsell

Physical Demands:

Some requirements for lifting, pushing, or pulling items up to 50 pounds, able to work in all weather conditions, and within walk-in cooler temperatures. Frequent sitting, standing, walking, bending, listening, speaking, and keyboarding. Use of office equipment including computers, telephones, copiers, and scanners.

Why Apply?
Come work in a setting that is like no other as you support our mission: We cultivate the power of plants to sustain and enrich life. Take the first step toward being one of the employees who make the Garden one of the treasures of the Forest Preserves of Cook County. Apply today. Please note that applicants who do not meet the required qualifications will not be considered.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability, or any other federal, state, or local protected class.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities and qualifications required of personnel so classified.

In accordance with Title IX of the Education Amendments Act of 1972, Chicago Botanic Garden does not discriminate on the basis of sex in its programs or activities, including in employment or admissions. Please call (847) 835-8264 to contact our Title IX coordinator should you have questions or concerns. Please do not call this number to inquire about job postings or the status of your application, or with solicitations from companies or third-party recruiters.