124 Guest Services Associate Jobs in Chicago, IL
Chicago Shakespeare Theater is Hiring a Guest Services Associate Near Chicago, IL
Job Details
Job Description
Guest Services Associates
Chicago Shakespeare Theater Guest Services Associates are responsible for providing an exceptional guest experience and ensuring the safety, comfort, and enjoyment of all patrons. Responsibilities include but are not limited to welcoming audience members, directing patron seating, serving as a resource for patrons and volunteer ushers, expediting the resolution of patron concerns, monitoring the house during performances, and more. Reports to House Manager.
Essential Responsibilities
- Greet all patrons with enthusiasm, warmth, and a positive attitude as an ambassador for the Theater
- Expedite resolution of conflicts and concerns, elevating to House Manager or Box Office as necessary
- In the event of an emergency, direct patrons and staff to safety
- At the top of each shift, review seating, patron needs, etc. with House Manager/Assistant House Manager
- Once lobby is open, serve as a resource to patrons and volunteer Saints
- Look for bottlenecks and problem spots in traffic flow and assist where needed
- Assist patrons who require additional accommodations as needed
- Give verbal and/or visual cues to patrons when the performance is about to begin
- Assist the House Manager and Assistant House Manager with late seating
- Assume post inside house to observe audience and ensure their safety and comfort
- If the performance includes an intermission, assist with opening doors at end of act and assume post in house or lobby to assist patrons
- At end of intermission, assist with reseating and closing doors
- At end of show, assist with opening doors and then remain stationed in house or lobby to assist exiting patrons
- Assist with clearing of house and lobby
- May need to assist with COVID vax/test check or coat check
Qualifications
Qualifications
- At least 1 year of face-to-face customer service in any industry; ushering in performing arts a bonus.
- Superior customer service instincts aligned with company mission and core values
- Outgoing, positive attitude and enthusiasm for working with the public
- Ability to deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness
- Ability to present a calm demeanor that deters others from engaging in disruptive conduct
- Proficient with two-way radio communication with the ability to ability to hear conversations through an earpiece during a performance
- Excellent verbal communication skills
Additional Information
- Part time, hourly, seasonal
- Rate: $17.50/hour
Job Summary
Other
Filmed Entertainment
$42k-52k (estimate)
01/14/2023
07/31/2024
chicagoshakes.com
CHICAGO, IL
50 - 100
1986
CRISS HENDERSON
$10M - $50M
Filmed Entertainment
Related Companies
About Chicago Shakespeare Theater
Under the leadership of Artistic Director Barbara Gaines and Executive Director Criss Henderson, Chicago Shakespeare has redefined what a great American Shakespeare theater can be a company that defies theatrical category. This Regional Tony Award-winning theaters year-round season features as many as twenty productions and 650 performancesincluding plays, musicals, world premieres, family programming, and presentations from around the globe. The work is enjoyed by 225,000 audience members annually, with one in four under the age of eighteen. Chicago Shakespeare is the citys leading presenter ...of international work, and in touring its own productions across five continents has garnered multiple accolades, including the prestigious Laurence Olivier Award. Emblematic of its role as a global theater, the company spearheaded Shakespeare 400 Chicago, celebrating Shakespeares legacy in a citywide, yearlong international arts and culture festival, which engaged more than 1 million people. The Theaters nationally acclaimed arts in literacy programs support the work of English and drama teachers, and bring Shakespeare to life on stage for tens of thousands of their students each school year. Over the summer, the company tours a professional production of Shakespeares work, free for all, to neighborhood parks across the city. In 2017 the Theater unveiled The Yard at Chicago Shakespeare with its innovative design that has changed the shape of theater architecture. Together with the Jentes Family Courtyard Theater and the Thoma Theater Upstairs, The Yard positions Chicago Shakespeare as the citys most versatile performing arts center.
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The job skills required for Guest Services Associate include Customer Service, Verbal Communication, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Associate positions, which can be used as a reference in future career path planning. As a Guest Services Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Associate. You can explore the career advancement for a Guest Services Associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Associate job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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See the full list of Guest Services Associate skills.
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According to resumes from both Guest Services Associates and Service Agents, some of the skills necessary to complete the responsibilities of each role are similar.
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Step 3: View the best colleges and universities for Guest Services Associate.
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