POSITION OBJECTIVE:

Looking for a fulfilling job in a lively atmosphere? Are you a natural leader, eager to make a positive impact on your team and guests? Chick-fil-A 28th & Beltline is seeking a dedicated and resilient Director of Front of House. As a key member of our skilled Leadership Team, you will lead a team of 95 members. After thorough training covering all aspects of our restaurant, you will manage Front of House operations. We value emotional intelligence, strong relationships, passion for operations, and a proactive attitude. Opportunities for growth abound, from Director to Director of Operations to Executive Director or even owning your own location. Start your fulfilling career journey with us at Chick-fil-A 28th & Beltline!

POSITION KEY RESPONSIBILITIES

• 80-90% of time spent in day-to-day operations in the front of the house, directly leading a team of 10-25 individuals to achieve excellence.
• 10-20% of time spent on administrative tasks such as scheduling, CEM scores, front of house retention, and leadership development.
• Thinking strategically for the business; Collaborating, adjusting, and propelling the business to reach goals.
• Implementing and updating changes to systems and processes in order to improve team member efficiency and guest experience.
• Coach, develop, and grow leaders while cultivating a team environment and assisting in overseeing the culture of the front of house.
• Engage with, challenge, and motivate team members to accomplish difficult and hard to reach goals while inspiring those around them to have fun and build life-impacting relationships with team members and guests.
• Provide clear, kind, and consistent communication and feedback.
• Hold team members accountable to all Chick-fil-A policies and procedures.
• Assist in leadership development with the Leadership Team and Owner/Operator.
• Meet regularly with Leadership Team and the Owner/Operator for continued training and personal development, as well as to execute the overall vision and grow the overall success of the restaurant.
• Uphold the Chick-fil-A standards and policies.

COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED

• Bachelor’s Degree is Preferred.
• 2 years of management experience with positive results to show.
• Proven leadership experience - have led and developed teams.
• Effective communicator with the entire team; great listener.
• Ability to have direct, win/win conversations in difficult situations.
• Resourceful; has the ability to think and do; go-getter.
• Systems thinker; innovator; problem-solver.
• High integrity and character.
• Optimistic in adversity; a natural team cheerleader.
• Demonstrates a servant-leadership mentality.
• Sense of ownership; self-motivated with a willingness and eagerness to learn.
• Takes initiative; driven and hard-working individual with a growth mindset.
• Ability to keep composure under high pressure and make decisions quickly.
• Organized and detail-oriented with a strong sense of follow-through.
• Desire to care for others. Strong relationship builder.
• Results-oriented and able to work in a very fast-paced and high-stress environment.
• Passion for people and delivering world-class service.