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Front-of-House Director
Chick-fil-A Fort Worth, TX
$71k-95k (estimate)
Full Time | Restaurants & Catering Services 5 Months Ago
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Chick-fil-A is Hiring a Front-of-House Director Near Fort Worth, TX

Front-of-House Director

The Guest Services Director is responsible for helping your front counter and dining room teams create a “REMARK”able experience for every guest.

Requirements

  • Management ServSafe Certification (certificate expected within 30 days of position acceptance)
  • Minimum education experience: some college
  • Experience: preferred, but not absolute

Responsibilities

  • Opening/Closing the restaurant (frequency based on current number of Directors)
  • Completing daily set-ups for the Front Counter
  • Weekly meetings with the Business Director:

  • Set and track goals
  • Discuss budget considerations

  • Daily mini-meetings with Guest Services Supervisors/Dining Room Hosts
  • Maintaining task checklists for the front counter and dining room
  • Ensuring the cleanliness of the front counter, dining room, restrooms, and grounds (including landscaping)
  • Ensuring the maintenance the fresh flowers in the Dining Room
  • Waste control
  • Correcting behaviors based on CARES/CEM/ROE feedback
  • Interviewing in conjunction with Human Resources Director
  • Daily uniform inspections, taking note of pieces that need replacement
  • Taking note of attendance issues/changes to the day-to-day schedule
  • Allowing disciplinary issues and employee disputes to be handled by the Human Resources Director
  • Gathering intel for worker’s compensation claims
  • Any other tasks related to your area deemed necessary by the Operator or Board
  • In addition to the above, it is important to remember that the basic running of the restaurant is vital and may super-cede other responsibilities. Please be prepared to allow for that flexibility in your day-to-day operations.

    Tools

    • Your fellow Directors
    • @Chick-fil-A

    • e-Train
    • Customer Experience Monitor
    • Team Member User Admin
    • Dashboards
    • Report Galleries
    • ServicePoint
    • Inform

    Pay and Benefits

    • Flexible schedules available
    • Free meals and beverages
    • Access to the Corporate Chick-fil-A Discount Program
    • Ability to apply for Chick-fil-A scholarships
    • Medical, Vision, and Dental Insurance

    2 Years in the restaurant industry
    A Manager's Food Safety ServSafe Certification
    Chick-fil-A experience a plus!

    Job Summary

    JOB TYPE

    Full Time

    INDUSTRY

    Restaurants & Catering Services

    SALARY

    $71k-95k (estimate)

    POST DATE

    01/10/2024

    EXPIRATION DATE

    07/27/2024

    WEBSITE

    chick-fil-a.com

    HEADQUARTERS

    ATLANTA, GA

    SIZE

    50 - 100

    FOUNDED

    1946

    TYPE

    Private

    CEO

    DAN CATHY

    REVENUE

    $10M - $50M

    INDUSTRY

    Restaurants & Catering Services

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    About Chick-fil-A

    Family-owned and operated fast-food giant Chick-Fil-A operates over 2300 units specializing in chicken meals in the U.S. & several other countries.

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