The Operations Director is responsible for:

General oversight of the restaurant, including People, Food Safety, Sales and Profits, Food Cost, Labor Cost, Customer Experience, Front and Back of House Operations, Leadership Development, and Facility/equipment needs

Works with Operator & Executive Team to set overall business goals

Bench Strength Development:

 • Provide regular operational coaching with Supervisors & conduct weekly meetings

 • Hold monthly meetings with Team Leaders & Team Trainers

 • Ensure FOH/BOH Supervisors are developed in order to lead their Team Leaders & staff

• Coach the Supervisors & Team Leaders by cultivating a culture that thinks positively, differently and ambitiously

· Participates in ongoing restaurant leadership development

Supervisor Oversight:

• Ensure Supervisors & Team Leaders are fully supported & are provided all necessary resources (i.e., staffing, equipment, training, etc…)

• Equip Supervisors with operational competencies as it relates to food safety, food cost, labor cost, etc…

• Hold leaders accountable to quality and operational standards in order to meet customer experience and profitability goals

 • Consult/coach from knowledge and experience in alignment with Chick-fil-A policies and procedures

 Operations:

 • Assess & improve operational systems (ex. DT, FC, Kitchen, etc.)

 • Provide Operator & Executive Team with staff insight as it relates to leadership capacity

• Ensure the continuity of systems (i.e., Safe daily critical, F2F, lean chicken, checklists, etc…)

• Bi-weekly mock QIVs and Food Safety evaluations

• Creates weekly schedule (approves requests for time off)

 • Ensures operational and menu changes are planned for and communicated appropriately (and in advance)

 • Stays abreast of Chick-fil-A policies, procedures and enhancements

 Success Factors and Matching Measurements:

 • Stay in the top 20% of CEM performance

· Maintain at least a score of a 2 on the quarterly Food Safety Report

 • Labor cost gap at or below 0% and positive Food Cost Gap at or below .50%

 • QIV scores have an average of 95% or above, averaged yearly for Production and Production Environment;

95% or above for Service and Customer Environment

 Behavioral Characteristics:

• Creates and sustains a work environment that is healthy and positive; provides everyone with a great experience and opportunities to grow & develop

• Provoke proactive thinking by leading with questions

• Strong ability to troubleshoot and prioritize time