Overview

Restaurant Accounting is one of five teams within Restaurant Financial Services. Restaurant Accounting consists of two key functional areas: Regional Accounting Support and Accounting Strategy. Within these areas, we provide accounting support and strategy for: Chick-fil-A domestically franchised and company owned restaurants, STC Brands, Beyond the Restaurant, Operations Accounting, and our Restaurant Fee Calculation and Profit/Loss Reporting system. We take pride in providing “Second Mile” service to our customers which consists of Operators, STC Brand Executive General Managers, Team Members, Support Center Staff, and 3rd party vendors. Our work is primarily performed at the Support Center in a campus mobile environment. Occasional travel and over-time may be required to meet team or individual goals and deadlines.

This is a professional level role requiring a person who will be responsible for routine Regional Accounting Support tactical assignments. This includes Chick-fil-A restaurant assignment, month-end reviews, general ledger account reconciliation and revenue/expense auditing to ensure compliance to policies and procedures.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Spends 80% or more of time on responsibilities directly related to assigned restaurants. This includes:

• Serves as relationship manager for up to 70 Restaurants/Operators, including:
  • Answering phone calls and emails in a timely manner
  • Seeking the Operator’s perspective
  • Partnering with Cash Management to research and reconcile unresolved cash issues
  • Communicating difficult or technical issues in an empathetic and understandable manner
• Provides proactive accounting support to assigned restaurants, including:
  • Providing training and education on various tools, principles, policies and best practices
  • Advising Operators on opportunities within the FCR (Additional FCR Expenses, TPP, etc.)
• Owns reconciliation (researching, balancing and cleaning up) of customer-facing general ledger accounts for assigned restaurants
• Collaborates on other general ledger accounts with GL Accountants for assigned restaurants, including:
  • Researching unresolved reimbursements
  • Researching atypical account activity
• Reviews and finalizes Fee Calculation Reports and Profit & Loss Statements for Restaurants, including:
  • Gaining and maintaining knowledge of all the underlying drivers of each line of the FCR/P&L
  • Understanding impact of changes to the FCR from other teams and corporate initiatives
  • Creating and posting restaurant journal entries (MAP, transfers, RJEs)
  • Resolving sales after finalized day issues
  • Proactively supporting team goals around automation of processes such as auto-finalizing
• Performs additional analytical and auditing functions on assigned restaurants, including:
  • Sharing pertinent information (trends, issues, etc.) with team members, regional leaders, BCs, FRCs, and others
  • Resolving 1st and 2nd level alerts
  • Collaborating to resolve issues
  • Understanding and applying organizational policies, procedures and guidelines
  • Reviewing, identifying trends and resolving issues from dashboards and other sources to ensure accuracy of restaurant financial reports

Additional responsibilities include:

• Projects and responsibilities that may not directly support assigned restaurants. Examples include:
  • Financial Education support
  • Operator Perspective Team
  • Marketing Accounting
  • Special FCRs
  • Training
  • Restaurant Accounting Budgeting/Planning
  • Cross-functional teams/projects

Also participates in development activities. Examples include:

• Department Meetings
• Conferences, Webinars
• Milestones, Development Plan
• Lunch & Learns, etc.

Minimum Qualifications

• Bachelor’s degree in Accounting, Finance, or related field
• Builds strong relationships with others and values the opinions and strengths of teammates
• Ability to manage multiple projects and responsibilities, continually prioritizing what’s most important
• Analytical and detail-oriented
• Self-driven, exhibiting a personal drive for excellence and an eagerness to learn, and requires minimal supervision
• Knowledge and understanding of Chick-fil-A’s standard suite of work solutions (Word, Excel, and PowerPoint)
• Exhibits ability to learn new systems and/or business reporting tools (Fusion, Alteryx, Tableau)
• Must pass Chick-fil-A accounting test
• Willingness to travel up to 5%

Minimum Years of Experience

Travel Requirements

Required Level of Education

Major/Concentration