At Chick-fil-A, the Manager position is more than just a job, it's an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds!
We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.
Responsibilities:
•Lead team with best practices
•Provide a remarkable guest experience
•Demonstrate the ability to work in all Front of House positions
•Know all basic food prep
•Responsible for knowing what to do when the computer/register fails
•Count and verify registers and coupons
•Responsible for party trays and taking orders properly
•Demonstrate the ability to train others in "Recipe for Service" (CORE 4 Required Service Behaviors)
•Must be able to read and interpret CEM reports
•Demonstrate the ability to do "Service Checks" and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)
•Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)
•Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)
•Demonstrate the ability to close a shift and code end of shift items properly
•Must understand how to deal with customer/employee injuries (SEDGWICK)
•Do Walk-Thru's with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)
•Know and be able to train on all policies
Why do our team members LOVE working for Chick-fil-A?
•Flexible Hours - We understand that you may have prior commitments to your family, friends, and school. We try our best to arrange your work schedule around those commitments
•Opportunity for advancement
•College Scholarships - At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify
•Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills
•It's a Friendly Place to Work - At Chick-fil-A, we consider our team to be more than just employees. We are family
•Closed Sundays
Characteristics:
•Team mindset
•Work with the existing team well
•You show you want to be here
•Integrity
•Heart
•Supports vision of the restaurant
•Leads by example
•Builds relationships
•Good communication
•Able to take vision, goals, core values and all information from leaders and communicate to each team member
•Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests
A Manager should:
•Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday
•Allocate at least two hours per week to planning
•Focus on systematically and effectively communicating all related goals and success factors to Team Members
Qualifications:
•2 years of recent restaurant management experience
•Able to work daily from 2pm-11pm
•Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism
•A passion for people and service
•Able to lead, coach and delegate a team of individuals in a fast paced environment
•Able to make quick decisions with the restaurant's best interest in mind
•Ability to develop others
•Eagerness to learn and improve yourself
•A commitment to quality in everything you do