Directly Reports to: Chief of Staff, Executive Team

Collaborating Team: Collaborates with Chief of Staff, Executive Team, Director Team 

Provides Leadership to: Catering Coordinator, FOH/BOH Operational Leads 

Entire FOH/BOH Team Members 

Schedule Commitment: 42-45 hrs weekly: 25-30 hrs Admin, Community Relationships Marketing, 8-15 hrs Support/Lead Ops 

Key Characteristics:

• Leads by example in true Winning Hearts Everyday Core Four
• The community representative of Chick-fil-A, Palm Harbor 
• Embodies the CFAPH Vision “To be our communities place to be refreshed and restored” 
• Embodies the CFAPH Core Values of Trust, Growth, Accountability and Communication
• Self driven, Initiative, problem solver, Goal aware.
• Highly Organized, embodies the SERVE model.
• Exemplary Communication Skills, Leads community relationships/partnerships 
• Servant Leader Mentality: Can mentor lead teams with CFAPH Core Values at helm.

Key Expectations/Responsibilities: 

• Sales Growth/Goals - Lead Communicate Sales growth/goals within the restaurant. Communicate to Team current sales each avenue (Catering, FC, DT and Third Party) sales. Create and Lead internal sales contests to increase Check Average and Transaction Count to hit CFAPH annual goals.
• Brand Growth - CFAPH Community liaison. Identify potential community partnerships. Create systems and consistency around donations, events and all third party commitments. Represent CFAPH in Market level events and fundraisers. 
• Marketing - Create, own and communicate Marketing Plan quarterly. Keep menu POP updated, communicate upcoming LTO’s, ensure team is aware of product, duration of product, accurate preparation and selling techniques. 
• Social Media- Own all social media channels, implement plans for active engagement and consistency here. (i.e. Moment Feed, Boosting posts, etc.)
• Spotlight/CFA One App- Create Communicate action plan here for intentional engagement with CFA One App Members. Report weekly on results.
• Catering Operational Excellence- Lead Communicate (w/ Catering Ops Lead) that all Catering/Delivery orders are executed with knowledge care. Ensure set-ups, timing and product are all served/delivered on time and meeting CFA quality expectations. Provide training to team as needed for success in Catering execution. 
• FOH Operations Excellence- support operations excellence when scheduled. Primary role to support FOH Leadership Team. Lead with excellence and care. Support and hold Leadership Team accountable to Ops Excellence daily, based around Winning Hearts Everyday. Communicate moments of success and opportunity. Coach on the spot with care and understanding. Work with COS, EDO for ways to consistently grow here. Support OPS leadership in upholding current systems/ expectations of the Team. 
• Disciplinary Forms/Tracking- Support HR Director in for consistency in tracking and Communicate all write ups, attendance points and actions. Communicate Track resignations/terminations, etc. Provide support for 1:1 conversations and disciplinary 

Miscellaneous Administration: 

> Sales/Transaction Count Tracking daily

> Spotlight Action Plan

> Social Media Plan

> Leadership Assessment WT support

> Brand Sales Growth Assessment Report 

Vision/Core Values 

• Collaborate Communicate an annual business plan with the Operator Chief of Staff to share with the Leadership Team defining all goals and consistently adapt, adjust and refine to reach annual goals in Metrics of: Labor, Food Cost, CEM, Profit and Sales goals.
• Lead with Purpose and intention while modeling and building teams based around CFPH Core Values: Trust, Communication, Growth and Accountability.
• Accountable to supporting the Growth and Development of the Team Leads, Trainers and Team Members 
• Embody & share the CFAPH vision... To be our communities favorite place to be refreshed and restored with the team. 
• Fully represent, understand, engage and communicate the Chick-fil-A Vision, Values, & Corporate Purpose to become the World’s Most Caring Company through Winning Hearts Everyday.

Teams

• DAILY accountability alongside the Leadership Team (ED, AD and Team Leads) on daily action plan, day part success and overcoming areas of opportunity. Strategically support/plan, adjust in the moment and follow up with success and opportunities here. Be a Master of successful CFAPH Operations and be able to train your teams at a high level. Are we set up for Winning Hearts Everyday? Is the Guest Experience at the forefront of all we do. 
• Enthusiastically and passionately lead the Front of House team including IPOS, Cockpit, Front Counter, 3rd Party Ordering, Mobile Channels and Dining Room delivering a remarkable dining experience for all guests.
• Support Identify up and coming leaders in both FOH/BOH and ReMARKable Team Members to develop a Training Growth Plan for them.
• Support Entire Leadership Team with accountability and adherence to all CFAPH Handbook on policies and procedures.
• Work daily with and communicate with the Executive Director of Ops in support of all Operational Leadership and Metrics initiatives. 
• Communicate Seek guidance on areas of opportunity within the Executive Team. Collaborate ways to consistently challenge and grow internally. 

Department Commitment:

Director Meeting (2x monthly)

Team Lead Meeting (1x monthly)

Team Members: as needed, OPS support 

1:1 Commitment

Weekly: Chief of staff, Catering Ops Lead

Bi-Weekly: Director of Culture Guest Experience, FOH Ops Director 

Monthly: Executive Director of Ops 

Team Leads: as needed, Catering development 

Metrics Stewardship/Scorecard

• Communicates Sales standing, Transaction count standing and initiatives to create awareness and hit goals.
• Support consistent goal driven growth in Productivity Rate through training cross-training and accountability of team member.
• Support OPS Leadership supports and is actively engaged in reaching and maintaining a FOOD Safety Score of “good” or better. 
• Support good stewardship of facilities through proper training in cleaning & care of equipment.
• Certified in all Pathway. Aware of all proper and best practices of each position. Be able to coach on the spot on success/opportunities.
• Understand, Coach and Support proper staffing levels based on training success, productivity and sales goals.
• General understanding of positions in FOH/Back of House, Food Cost gaps, Facilities basics

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.