Description
Training Manager
Job Description:
The Training Manager exists to directly affect the growth and success of the restaurant by overseeing the overall training and development of each team member through individualized training plans, accessible resources, and accountability. The Training Manager works directly with the Director Team to ensure that the overall vision is being communicated and preserved.
Characteristics:

• Leadership capability
• Great Communicator
• Willing to give direction
• High standards in the areas of operational excellence, quality, and customer service
• Positively influences others
• Patient
• Natural ability to train and develop self and others.
• Good time management skills
• Organized with excellent follow-through
• Attention to detail
• Understands the realistic balance between training needs and controlling labor

Key Roles and Responsibilities:

• Inform the Director Team of training progress and needs during 1x1 meetings
• Determine financial investments needed for training purposes
• Along with the leadership team, evaluate areas for improvement and develop a plan to address those areas
• Conduct new hire orientations and create a plan to complete their training with a certified trainer.
• Meet with existing team members to create a plan for advancement and development
• Re-certify existing team members annually
• Monitor CEM, eRQA, ROE, and Cares cards for training needs
• Plan and implement all rollout training
• Attend weekly Director meetings to ensure goals are communicated and acheived
• Seek to build relationships with other Operators and Directors to develop strategies to grow the business and overall success of the restaurant

How you know you are successful

• Staff training is 100% done with Pathways
• New hires complete all training, safety and security, and orientation.
• Perform quarterly meetings with all trainers
• Overall Satisfaction is at or above 78%

Company Information
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.